Gersau, Schwyz, Switzerland
Strategic Operations & Commercial Leader | Medical Devices | MBA & Six Sigma High-impact leader with extensive experience driving operational excellence across international medical device markets. I bridge the gap between technical project management and commercial growth, leveraging an MBA and Lean methodologies (6\sigma + TQM) to navigate complex organizational shifts. Known for building high-performing, cross-functional teams that deliver premium results under pressure. I thrive at the intersection of service innovation, sales strategy, and administrative precision.
VP Commercial responsible for sales strategy, value proposition and P&L of OrganOx products and services, for the Outside United States (OUS) territory.
Sales representative for Synthes Medical implants and instruments. Specialized in Cranio-Maxillofacial and Thorax. On site support during surgeries. Training of surgeons and OR staff on the usage of products. Sales project management and forecasting.
European leader for call handling and help desk supporting the $600 million revenue Diagnostic Imaging Service Business. Leading 1 outsourced Call Center (HUNGARY 65FTE supporting GER, AT,CH , ITA, UK, BNL), 2 insourced Call Centers (SP, PT: 20FTE, FR: 25FTE), 28 call handlers. Total 55K calls / month incoming. Managing Operating Plan of $ 4 Mio./year for outsourced personal, telecom, other supplies. 8 Direct Reports in the support team. Operational leadership on the NPS (Net Promoter Score) customer surveys
Responsible for the Hill-Rom Rental and Service Business in Austria and Switzerland. Hill-Rom is world leading manufacturer of hospital intensive and acute care beds and surfaces. People Management of 21 direct reports. Sales of Service Contracts as well as therapy rental. Quality Representative, Spare part logistic and warehouse management, Managing director legal entity Hill-Rom Austria GmbH.
Ensure quality standards by identifying performance metrics and targets, drive improvement and productivity projects Lead business integrations following acquisitions in the Service Business Central Europe; identify cost saving opportunities
Working for the GE Healthcare Service Business, Division Northern Europe (163M$ Rev.) Overall responsibility of cost and productivity. Forecast cost and build operational plan. Build productivity funnel and develop and run cost saving programs driving operating margin. Cost control and analyse of deviation to plan. Evaluate field effectiveness and assess resource deployment.