Colombia
I help organizations and teams assess, redesign, and operate technology-enabled services more efficiently across payments, digital platforms, and enterprise technology operations. With 15+ years of experience across FinTech, banking, and global services in North America and LATAM, I work where complexity, regulation, and execution pressure demand clarity, governance, and scalable operating models. My work focuses on translating business and technology challenges into practical execution models: KPI-based governance, delivery routines, automation opportunities, platform roadmaps, and cross-functional alignment across Technology, Product, Operations, Engineering, and business teams. I have led regional and global transformation initiatives improving delivery performance, reducing operational friction, strengthening service reliability, and enabling better decision-making through data, governance, and disciplined execution. MBA and Master’s Degree in Business Information Technology (MBIT), complemented by MIT executive education in Digital Transformation and certifications across ITIL, Six Sigma, AWS, DevOps, PMP, PMI-ACP, and Agile practices. I connect with leaders working on technology strategy, operating model transformation, AI-enabled delivery, payments, and enterprise execution. 📩 Let’s connect to exchange insights on cloud, strategy, and leadership.
- Lead technology delivery across North America, aligning cross-functional teams across Technology, Product, Engineering, Operations, Infrastructure, and Data Center functions in regulated environments. - Designed and implemented a scalable operating model for a regional delivery hub transition, strengthening portfolio visibility, AI-enablement, and operational readiness. - Established KPI-based governance routines and executive cadences to monitor risks, dependencies, delivery performance, and operational readiness. - Redesigned intake-to-go-live workflows, reducing delivery friction while protecting reliability, compliance, and SLA performance. - Deployed AI/RAG knowledge workflows, improving PM adoption and reducing technical response times by up to 60%.
- Led global infrastructure analyst teams across regions, defining operating standards, delivery methodologies, and execution frameworks aligned to strategic OKRs. - Standardized delivery practices and governance models, reducing cycle time by ~40% and increasing delivery throughput by ~48% (projects closed) in FY24. - Drove an Agile transformation across distributed teams, strengthening delivery speed, predictability, and cross-team collaboration at global scale. - Sponsored and guided a Lean Six Sigma Green Belt initiative focused on process optimization, reducing inefficiencies by up to 30%. - Owned the identification and delivery of multiple product and process improvements, strengthening customer experience, innovation adoption, and operational sustainability across global teams. - Co-created a global leadership development program with senior management, improving engagement, retention, and leadership readiness. - Built a high-performance, adaptive culture through mentoring, empowerment, and clear accountability for outcomes.
- Led regional technology and process efficiency strategy across multiple LATAM markets, aligning platform integration, operating models, and agile execution with business growth objectives. - Designed and scaled regional process improvements, reducing operational errors by 30% and materially improving delivery speed, reliability, and operational consistency. - Standardized cross-market operations and digital platforms, increasing operational scalability and sustainability by 25% while enabling repeatable execution across countries. - Governed the regional integration and evolution of core platforms (Salesforce, CRM, CSM), ensuring alignment between technology capabilities, operational processes, and regional growth needs. - Acted as the regional decision and escalation point during incidents, market shifts, and operational breakdowns, protecting business continuity and performance KPIs. - Improved customer experience outcomes by aligning service design, platform capabilities, and operational priorities under a single regional execution model.
- Led technology-driven innovation initiatives focused on reducing operational friction, accelerating decision-making, and improving end-to-end customer and business processes. - Redesigned and automated critical business workflows through DevOps and agile delivery models, reducing delivery timelines by 20% and materially improving operational efficiency. - Directed multicultural IT teams to modernize digital platforms supporting credit, documentation, and customer processes, ensuring compliance with security, confidentiality, and corporate standards. - Drove agile transformation initiatives that enabled process optimization and new practice adoption. - Acted as a strategic decision-maker for high-impact initiatives, resolving critical issues and safeguarding service continuity in close alignment with executive stakeholders. - Oversaw IT resource management to ensure product developments met Porsche's quality and security standards, strengthening trust in technological solutions.
- Governed the regional technology project portfolio and resource capacity across the LAN region, ensuring alignment with strategic priorities and regulatory constraints. - Defined prioritization, feasibility, and capacity decisions for cross-border initiatives, optimizing scope, timelines, and resource utilization at regional scale. - Drove improvements in delivery workflows using Agile practices and data-driven planning, increasing team productivity by 20% and improving execution predictability. - Ensured on-time, on-budget delivery of multiple cross-border initiatives, contributing to a 25% improvement in operational efficiency across the region. - Produced executive-level reporting and analytics to enable early risk identification, portfolio transparency, and proactive resource optimization. - Strengthened business–IT alignment by translating stakeholder needs into executable plans and measurable outcomes. - Mentored team members, building ownership, autonomy, and consistent delivery capabilities across the regional PMO function.
- Managed the execution of multiple technology implementation projects, ensuring effective coordination between technical and business teams to meet established timelines and budgets. - Optimized implementation processes by using agile methodologies, which reduced delivery times by 15% and improved the quality of service provided to clients. - Oversaw the integration of technological solutions across different departments, ensuring that each implementation was aligned with the organization’s strategic goals. - Provided leadership and guidance to multicultural teams, resolving conflicts and fostering collaboration to ensure projects were completed successfully and with high customer satisfaction. - Monitored project progress using analytical tools and reports, enabling the early identification of issues and the implementation of necessary adjustments to keep projects on track. - Developed and enhanced documentation and support materials for implementations, facilitating a more efficient workflow and increasing end-user satisfaction. - Coordinated training sessions and workshops for implementation teams, enhancing their skills and preparing them to manage future projects with greater autonomy and effectiveness.
- Led the implementation of technology projects for Citibank's TTS unit, ensuring that each project was completed on time and within budget, resulting in a 20% improvement in operational efficiency. - Managed the coordination between banking and technology areas, facilitating communication and resolving issues to ensure the successful completion of projects. - Trained local and regional clients during implementation processes, providing technical support and increasing their ability to effectively use new technologies. - Implemented continuous monitoring practices to ensure SLA compliance and improve customer satisfaction, achieving a 15% increase in overall satisfaction. - Collaborated with internal and external teams to optimize service delivery and reduce operational costs, contributing to a higher return on investment for managed projects.