Kekaha, Hawaii, United States
Transitioning U.S. Navy Systems Technician with over 6 years of experience, I specialize in operating and maintaining advanced Aegis Weapons Systems for the US Navy. My core competencies include systems engineering, data analysis, root cause analysis, network systems and cross-functional team collaboration. By leveraging my technical expertise and problem-solving skills, I bring effectiveness for our integrated air and missile defense systems, ensuring readiness and security in complex operational environments.
• Led the integration, configuration, and operational deployment of Counter-UAS systems in high-threat environments, ensuring real-time threat detection and neutralization through complex data processing for joint service platforms. • Conducted system-level diagnostics and root cause analysis across radar and EW subsystems, leveraging system data to identify patterns and resolve faults which ensured compliance with mission-critical reliability standards and improving overall system performance. • Supported training and readiness operations, educating military personnel on system capabilities, limitations, and operational procedures. • Led multidisciplinary teams, including engineers and technical personal, to implement systems enhancements and resolve technical challenges during high-stress operations earning a Navy/Marine Corps Achievement Medal and the Enlisted Surface Warrior Specialist pin. • Supervised and conducted in-depth training sessions on electronic repair and maintenance procedures, enhancing technical proficiency by 38% within the combat systems team during a deployment. • Collaborated on and executed full lifecycle support of defense systems, from installation and testing to maintenance and upgrades ensuring 100% operational capabilities contributing to ship’s first Navy “E” medal. • Operated and maintained Aegis Weapons Systems (AWS) and subsystems, including 3D radar and fire control systems by inspecting, testing and aligning computer systems, equipment and networks allowing for 100% operational commitment. • Recommended weapon direction system employment and tactics for Integrated Air and Missile Defense (IAMD) and Surface Warfare (SUW). • Inspected, tested, aligned, and repaired various systems and equipment, supporting the operation of surface-to-air and surface-to-surface weapon systems.
• Provided Tier 1 technical support to students, faculty, and staff, resolving hardware, software, and network issues in-person, over the phone, and via remote tools • Supported university systems including Windows and macOS environments, Office 365, VPNs, printers, and classroom technology • Created and updated service tickets using the university’s help desk platform, ensuring timely resolution and documentation of incidents • Trained new users on university systems, password resets, email configuration, and self-service tools • Collaborated with IT teams to escalate complex issues, assist with campus-wide technology rollouts, and implement best practices in customer service • Maintained confidentiality and adhered to university IT security policies when handling sensitive user information • Demonstrated strong problem-solving skills and a calm, professional demeanor during high-pressure support situations, including start-of-semester surges