Cologne Bonn Region
A dedicated Account Manager at Cognism with extensive experience in renewal retention, customer experience, and event planning. With over five years in high-growth tech environments, including Dell EMC and Fastmarkets, adept at managing client accounts, driving customer satisfaction, and facilitating collaborative solutions. Committed to delivering value-driven results and fostering connections in the Cologne/NRW region.
- Delivered high-quality, client-focused service for weddings, corporate events, and large-scale banquets - Coordinated with kitchen and event teams to accommodate special requests and dietary needs - Managed buffet setups and service, maintaining quality and efficiency under fast-paced conditions - Thrived in high-pressure environments while balancing multiple tasks and maintaining attention to detail
- Exceeded FY21 book of business target by an impressive 155%, showcasing a strong ability to drive results. - Skillfully managed a portfolio of 80-100 high-tiered accounts, ensuring exceptional client satisfaction and retention rates. - Successfully executed licensing strategies based on data usage, optimizing client partnerships and revenue streams. - Demonstrated exceptional business acumen by securing £92k GBP in net new business within the initial 4 months, concurrently managing existing spending clients.
- Maintain portfolio of 25 large corporations located in Boston, MA - Effectively communicate and educate customers on Dell's multitude of products and value proposition - Collaborate daily with extended team members (i.e. Account Executive, Technical Sales Representative, Outside Sales Specialist, etc.) in order to formulate and execute sales strategies - Execute administrative procedures such as generating quotes, processing orders, and submitting paperwork - Consistently manage a sales pipeline of opportunities and support a weekly forecast call with the management team - Build positive and meaningful relationships with customers - Territory growth of 15% YoY since in role
Bachelors Degree in International Business and German