Shah Alam, Selangor, Malaysia
Accomplished IT leader with over 20 years of experience delivering enterprise-wide technology solutions, driving digital transformation, and implementing innovative IT strategies. At City University Malaysia, contributed to modernizing the organization’s infrastructure by designing scalable network systems, implementing a proprietary ticketing system, and leading vendor assessment processes to optimize IT services. Demonstrates expertise in network infrastructure architecture, IT service management, and cloud computing solutions. Committed to fostering resilient and efficient technology ecosystems to enhance organizational performance and ensure seamless service delivery. Holds a Project Management Professional (PMP) certification, underscoring a strong dedication to governance and operational excellence.
● Designed and implemented enterprise-wide network infrastructure across five university sites, ensuring scalability and resilience. ● Spearheaded a full-scale technology transformation for City University Cyberjaya Campus, modernizing digital infrastructure and optimizing IT services. ● Developed a proprietary, university-wide in-house ticketing system, centralizing IT service management and improving response times. ● Led vendor evaluation and selection processes, implementing a rigorous methodology for assessing capability and performance. ● Enforced service quality standards through performance-driven IT service request protocols and metrics-based monitoring. ● Implemented cloud computing solutions to improve system efficiency and scalability
● Led the implementation of multi-regional enterprise security infrastructure, deploying advanced cybersecurity technologies across Malaysia, Singapore, Indonesia, and Brunei. ● Successfully implemented IBM QRadar SIEM, Cisco Network Access Control, and Gigamon Network Visibility Solutions to enhance security posture. ● Managed risk mitigation strategies, ensuring seamless implementation of security solutions with minimal business disruption. ● Acted as a key liaison for the Implementation Review Committee, providing expert risk assessments and security governance insights. ● Conducted security audits and vulnerability assessments to ensure compliance with industry regulations
● Managed end-to-end cloud IT infrastructure procurement, ensuring high availability and scalability for digital media operations. ● Spearheaded the development of revenue-generating technologies, including web crawler services and data monetization strategies. ● Integrated machine learning solutions to enhance operational efficiencies and optimize digital content reach through SEO-driven methodologies. ● Established strategic partnerships with international agencies to expand the organization’s digital ecosystem. ● Developed data analytics dashboards to monitor website performance and audience engagement.
• Spearhead full spectrum implementation of strategies and operational plans towards meeting the needs of the organization. • Render technical leadership and key insights to the Senior Management Committee in supporting high level decision making. • Formulate policies and procedures while ensuring prudent utilization of systems and tools. • Define the Annual Operating Plan and budget for the entire ICT department. • Ensure timely and high quality services are delivered by the ICT Helpdesk. • Oversee the administration and management of all software as well as hardware towards providing top notch availability at all times. • Develop and implement disaster recovery plans for databases ensuring constant update and maintenance in mitigating threats and risk. • Work closely with users, vendors and other support groups in resolving all systemic issues. • Constantly ensure strict compliance to both governance and regulatory policies. • Coach and develop talent to ensure the team is highly motivated and knowledgeable to deliver the organizations visions and goals
• Oversaw the collection and delivery of weekly project information to the MD/CEO while providing expert guidance and directions to all stakeholders. • Identified and resolved issues in a rapid manner. • Ensured all projects activities are in line with standards mandated by the organization.
• Managed the implementation of project activities towards achieving set deliverables as well as deadlines. • Identified and mitigated risk while highlighting major issues to the senior management team for escalations. • Collaborated with project managers and stakeholders in preventing potential show stoppers. • Monitored vendor deliverables in delivering high quality output.