Auckland, Auckland, New Zealand
Experienced data specialist in gathering data from various sources and transforming into insightful reports and dashboards for stakeholders. Additionally, experienced in data manipulation and analyzing complex data using analysis languages-R,SAS, SQL,Excel.
- Oversee the VIP tier upgrade for SkyCity loyalty programme (Premier Rewards) - Ensure detailed background check of every customer aligning with Host Responsibility framework - Reviewing the Hot Players Report to identify potential VIP customer - Further assess VIP customer's affordability and comfortability through professional interaction
- Ensure VIP rooms adhere to SkyCity's host responsibility protocol for the well-being of the customers. - Perform anticipated hotel and events bookings, meet & greet for guest departure and arrivals, hosting dinner, comping, provide recovery service to VIP customers - In order to comply with SkyCity Host Responsibility program, in charge of VIPs' long hours policy, Facial Recognition technology, utilize different technology and tools to rapidly escalate any Problem Gambling Indicators cases
Responsible for collecting data in a contact center environment (inbound/outbound) from a sample of selected respondents for the Household Labour Force Survey (HLFS), General Social Survey (GSS) and Household Economic Survey (HES). In order to complete the tasks efficiently and accurately, I am competent in utilizing different software such as Salesforce, IBM Notes, Computer Assisted Telephone Interviewing (CATI), Computer Assisted Interviewing (CAI) and Sybase.
Develop an automated algorithms using MATLAB and R to compute the extremal function of a convex polygon in 2D and 3D spaces. This project is lead by Dr Sione Ma'u under department of Mathematics.
Chinese New Year Campaign / Distributor-YLS Brothers