Innisfil, Ontario, Canada
Sales & Service Professional | Marine Industry Expert | Customer-Centric Growth Driver With over 15 years of experience in the marine sector, I blend my passion for boating and fishing with deep industry knowledge to deliver solutions that build lasting customer relationships—driving repeat business and organic referrals. My experience extends beyond sales to strategic brand growth. I’ve actively contributed to boating expos, dealer meetings and promotional photoshoots, boosting brand visibility and generating high-quality leads. As a District Customer Experience Manager, I honed my skills in inventory management, customer service excellence, and sales strategy—consistently exceeding targets while elevating the customer experience through creative promotions and events. If you’re looking for a results-driven professional who understands the marine industry inside and out, let’s connect! I’d love to explore how we can collaborate to accelerate your sales growth and strengthen customer engagement.
As a District Customer Experience Manager, I am passionate about delivering exceptional service, driving revenue growth, and fostering high-performing teams. Overseeing Customer Experience Specialists across multiple locations, my role is centered on creating streamlined, customer-first processes while ensuring the high standards of the Legend Boats brand are upheld. With over 15 years of Sales, leadership and customer service experience particularly within the marine industry. I specialize in coaching teams to exceed revenue and performance goals, optimizing workflows, and leveraging data-driven strategies to enhance customer satisfaction. Key areas of expertise include developing teams to achieve measurable success in sales, service bookings, and upselling initiatives. Streamlining service workflows using tools like Salesforce for operational excellence. Driving high NPS scores, Google Review and delivering a “WOW” customer interaction. Achieving quarterly revenue targets through strategic upselling and service bookings. I am dedicated to collaborating cross-functionally with Operations, Finance, Sales, and Marketing teams to ensure a seamless customer experience, while continuously refining processes to enhance efficiency and satisfaction. If you’re interested in discussing customer experience strategies, team leadership, or process optimization, let’s connect!
Results-driven retail leader with expertise in optimizing store operations, driving revenue growth, and elevating team performance. Spearheaded daily sales and service delivery while focusing on becoming customer-centric culture that enhanced satisfaction and loyalty. Key contributions included: Operational Excellence: Streamlined store performance by overseeing sales processes, inventory management, and staff scheduling, ensuring seamless daily operations. Revenue Growth: Executed corporate growth strategies that consistently increased sales and service volume, leveraging data from weekly/monthly P&L and KPI reports to refine tactics. Event Leadership: Organized and led high-impact customer activations and boat shows, boosting brand visibility and community engagement. Team Development: Cultivated a collaborative work environment by mentoring staff, resolving conflicts, and reinforcing a culture of accountability and excellence. Committed to delivering measurable results while maintaining a positive, high-energy workplace.
Results-driven sales leader with a track record of delivering consistent growth and building high-performing teams. Key accomplishments include: Drove 10% annual sales growth through strategic planning, execution, and data-driven decision-making. Optimized supply chain efficiency by collaborating with suppliers and partners to forecast demand and resource allocation. Elevated customer satisfaction and loyalty by swiftly resolving concerns and fostering long-term relationships. Led successful marketing campaigns that expanded brand awareness and attracted new customers. Mentored and motivated sales teams to exceed targets while maintaining a culture of excellence.