Kissimmee, Florida, United States
Healthcare support professional with 1,100+ hours of formal training in medical billing, coding, and health information technology, backed by hands-on simulation experience across the full patient and revenue cycle workflow. Trained at Osceola Technical College with a strong foundation in ICD-10-CM, CPT, HCPCS, EHR systems, and insurance claims processing. Completed 100+ simulated patient encounters from intake through claim submission, including coding, billing, and denial management. Core strengths include: • Accurate clinical documentation and coding • Revenue cycle management and claims processing • HIPAA compliance and data security • EHR navigation and patient record integrity • Patient communication and front-office workflow Recognized for attention to detail, compliance awareness, and the ability to translate clinical documentation into accurate, billable claims. Known for maintaining patient confidentiality while delivering efficient, organized administrative support. Currently seeking entry-level opportunities in medical billing, coding, or healthcare administration where I can contribute immediately to workflow efficiency, compliance, and patient-centered operations.
Operational Leadership: Oversee daily lab operations, managing logistics and workflow to ensure a seamless experience for 100+ families per week. Team Coordination: Supervise and mentor a team of volunteers, delegating tasks and ensuring all safety and service standards are strictly followed. Crisis Management: Act as the primary point of contact for complex guest situations, utilizing quick problem-solving and empathy to provide immediate resolutions. Resource Management: Monitor equipment and supply levels, ensuring the facility remains fully operational and compliant with organizational standards.
Guest Engagement: Provided high-energy, empathetic support to families, facilitating inclusive activities and ensuring a welcoming environment for guests with diverse medical needs. Communication: Effectively communicated facility rules and activity instructions to large groups, maintaining a safe and organized atmosphere. Adaptability: Managed high-volume guest traffic during peak hours, quickly pivoting between tasks to assist team members and enhance the guest experience. Detail Orientation: Maintained the cleanliness and organization of activity zones, adhering to strict health and safety protocols necessary for immunocompromised populations.