Henry Dinh

Leading Hand at Ferguson Plarre's Bakehouse

Greater Melbourne Area

About

Experience

  • Ferguson Plarre's Bakehouse (On-site)
    • Leading Hand
      Feb 2024 - Jul 2024 · 6 mos

      - Promoted after 6 months of excellent and high quality work - Maintained high quality standards of pastries and baked goods - Managed a team of junior pastry assistants to ensure work efficiency. - Worked during peak times such as Easter and Christmas to ensure products met demand - Customer Satisfaction with products increased drastically, resulting in fewer returns of products.

    • Pastry Assistant
      Aug 2023 - Feb 2024 · 7 mos

      - Work in pastry production such as savory and sweet pies, sausage rolls and other baked goods - Trained to work with artisan cakes, pastries and desserts

  • Shift Supervisor at Vic Pies
    Jun 2022 - Mar 2023 · 10 mos

    - Supervise and coordinate the work of café staff, including baristas, cashiers, and kitchen personnel. - Oversee the day-to-day operations of the café, including opening and closing procedures, inventory management, and cleanliness standards. - Manage cash handling procedures, including processing payments, reconciling cash drawers, and preparing daily sales reports. - Assist with food preparation and cooking as needed, following Vic Pies’ recipes and quality standards. - Barista-Trained

  • Team Member at KFC
    Nov 2019 - Nov 2021 · 2 yrs 1 mo

    - Providing excellent service to customers by answering questions, addressing concerns, and ensuring a positive dining experience. - Taking orders and processing payments for customers using the drive-thru, ensuring accuracy and efficiency during peak hours. - Preparing and cooking food items according to KFC's recipes and standards, ensuring quality and freshness. - Coordinating the flow of orders between the kitchen and the front counter or drive-thru, ensuring orders are completed accurately and in a timely manner.