Greater Seattle Area
I lead from behind. I build the structure, the alignment, and the partnerships that let teams and products do the visible work to improve the customer experience and deliver business results. I've spent 15+ years doing it in a few of the hardest domains in fintech: global payments infrastructure, cross-border payments, decision models, and consumer lending. Most cross-border corridors don't fail because the rails don't work. They fail because of regulatory, FX, and misalignment issues among the multiple players involved in each payment transaction. My work is finding where systems break the experience, or where opportunities lie before others see them. I investigate, understand why, and then rebuild from there. I’m ready to apply that in any area where the customer experience is supported by complex systems and multiple stakeholders. I ask "why" early and often, because the request on the surface is rarely the actual problem. As an example, I started asking why we see a different amount on our credit card billing statement when we have chosen to pay in Brazilian Reais at a US merchant. Why can I pay with Boleto or Installments on Brazilian online stores, but not on US stores? From there, I learned many consumers had issues or limited payment options when shopping outside of their countries. With that in mind, I worked with multiple partners and teams within Amazon to offer a local payment experience for customers shopping at Amazon from other countries. When the conditions are right, when I have the space to go deep, when I'm trusted to design the system rather than perform the role, when I can step back and let the team take the stage, I don't count the hours. I go further. I go deeper. That's where the work actually gets done. I'm AuDHD, autistic and ADHD. Diagnosed in 2023, after 15+ years of building a career around traits I didn't yet have a name for. My capabilities aren't defined by that wiring, but it's the context I've always operated in, and it shapes how I work best. I'm at my best when the building and the influencing are in balance, when bringing people along is part of the work, not a substitute for it. Open to senior roles, as a team leader or as a senior individual contributor, where complex systems need someone to design the structure underneath. 📍 Currently based in Seattle. Open to relocation within the Americas, the EU/UK, or remote work. 💬 Let’s connect if you’re solving complex customer experience problems or are interested in making the work environment more inclusive
Building at the intersection of AI and human expertise.
Consulting and advisory in Payments, Consumer Lending, Cross-border Money Movement, focused on Strategy, Growth, Product Development and Partnership
• Set up and led a team to optimize global Prime Video Payments Operations, managing six-digit monthly subscription transactions across 30+ countries. • Redesigned monitoring mechanisms to enhance operational efficiency and align with Prime Video goals. • Fostered collaboration with Amazon Local Payments Operations teams and Payments Processors worldwide to streamline agreements, SLA and processes to identify and resolve operational issues.
• Developed and secured approval for a $1B+ BNPL business across 2 countries, building market strategy, customer insights, competitive analysis, and ROI models presented to Amazon SVPs, the largest investment in the year for these countries. • Led initial market setup, driving team formation, customer research, and early-stage product and technology development to support launch readiness. • Co-led multiple fintech strategic initiatives across emerging markets, partnering with local leadership to assess opportunities and deliver go/no-go recommendations to Amazon VPs and SVPs, including - Expansion of an existing Amazon Fintech business from one region to other regions - A 3Y Fintech Roadmap for the two fastest growing countries • Defined expansion strategy for scaling an existing Amazon fintech business from one region to others, aligning growth initiatives with regional market opportunities. • Developed “where, why, and how” strategy and build vs. buy vs. partner frameworks for key strategic initiatives, guiding executive decision-making on market entry.
• Launched and scaled a 0→1 global payments platform, enabling localized payment experiences for cross-border customers across 30+ countries and 3+ Amazon businesses, increasing New Amazon Store customers 2-3x and subscription acquisition >10x. • Built and led a regional product and operations organization across the US, Mexico, and Brazil, influencing 20+ engineers and cross-functional leaders to expand payments localization across 10 LATAM countries and 3+ Amazon businesses, delivering 10-15 new features annually. • Defined and delivered core payments platform architecture and roadmap in partnership with engineering, enabling API-based infrastructure supporting localized cross-border experience expansion to 20+ countries across EU, APAC, and Africa. • Co-led commercial negotiations and strategic partnerships with 2 global fintech providers, enabling localized payment capabilities across 10 countries and generating $2B+ in enterprise value through financing solutions. • Led launch of payout solution to pay international sellers selling on Amazon BR store • Led Amazon’s Series B investment in Pismo (Brazil-based fintech), which was acquired by Visa in 2024 for $1B.
Stanford MSx Program is a one-year, full time Master of Science degree program for experienced leaders. Each year, Stanford selects an accomplished group of experienced leaders from across the globe, to spend a year as Fellows in the MSx Program, preparing for senior roles in business, government and society. Fellows are ambitious individuals with a demonstrated record of accomplishment, intellectual vitality, and clarity of focus. As part of the program, I was a co-founder and investment director of the GSB Impact Fund and I obtained a Public Management and Social Innovation certificate.
Boa Vista was created in 2010 and was a Private Equity portfolio company during my tenure • Led a team of over 90 professionals in Strategic Initiatives and Sales, driving significant organizational transformations and 20% YoY Revenue Growth • Co-led the company's creation and the initial integration process during the merger with Equifax, ensuring seamless alignment of operations and strategies. • Oversaw the development of Strategic and Sales Planning and Corporate Development teams, enhancing overall business performance. • Directed execution of “100-day plan” post-takeover to ensure successful company launch and early-stage stabilization. • Built and launched new business verticals, including a Digital Certification business (2012) and an e-commerce anti-fraud solution (2013), expanding revenue streams. • Established corporate planning, business intelligence and performance management functions, working with CEO and shareholders to drive governance, strategic decision-making, and long-term growth initiatives.