Dordrecht, South Holland, Netherlands
Extending responsibilities and skills acquired in previous role by: - Working with large enterprise customers (Life Sciences & Health Care, in particular) that are looking to implement data management solutions on Liaison’s Alloy Data Management platform. - Interacting directly with clients to consult, design and facilitate the building of solutions to address their data management challenges - Understanding business use cases and converting these into data management business logic - Gaining project management experience by coordinating internal resources and vendors for the flawless execution of projects - Ensuring that all projects are delivered on-time, within scope and within budget
As a Business Analyst, my responsibilities are diverse and place an emphasis on understanding the customer's needs. Thus, a strong analytical mindset and client-centric approach is critical to success. My responsibilities include: -Collecting customer requirements using interviews, document analysis, requirements workshops, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis, and critically evaluating information gathered from multiple sources -Interfacing with customer on technical and non-technical matters -Creating and managing documentation
- Administer the internal Unilever reporting tool for Food Solutions (FS) - Streamlining & simplifying reporting standards - Support Finance in ad-hoc analyses - Enhancing adoption and usage of newly introduced reporting platform across the business
- Assistance in the planning of new customer satisfaction analyses - Evaluation and presentation of various customer satisfaction surveys in cooperation with the Market Research Team - Successful design and development of a metric aimed at enhancing customer satisfaction. The metric is used in surveys to this day.