London Area, United Kingdom
A visionary Senior Product Leader with 20+ years of experience pioneering Agile transformations & innovation projects for household names in banking, energy, insurance, and regulation. Aligns internal users, business & technical teams, and C-level figures as they embrace emerging technologies, navigate change, and confront obstacles from multiple perspectives.
• Spearheaded the integration of a major Electric Vehicle (EV) partner into BP’s fleet services, resulting in the successful launch of 100K+ charging stations across Europe, Australia, and New Zealand. Defined the product vision, roadmap, and KPIs, ensuring data-driven decision-making to optimize customer engagement and operational efficiency. • Launched BP’s Fleet Driver Mobile App, enhancing EV station accessibility for 250K+ users through intuitive map and payment features. Achieved a 73% adoption rate, significantly improving driver transition from plastic cards to digital solutions. • Overhauled BP’s Fleet Manager self-service portal, replacing legacy systems with cloud-based architecture in a large-scale SAFe program involving 200+ participants. Reduced task completion time by 26% and boosted CSAT by 34%. • Managed the Product Discovery-Design-Development lifecycle at BP using ADO and Lean Portfolio Management, achieving full transparency across the enterprise and significantly reducing lead time and time-to-value KPIs. • Coached Translink’s product team to deliver key projects for their Kentico-based e-commerce platform, facilitating product visions, service designs, and story mapping. • Provided direct line management to Product Owners, coached client product teams, and oversaw multiple Scrum teams in a matrix environment.
Implemented Agile best practices and coached product owners within an insurance marketplace's vast ecosystem, streamlining collaboration with Accenture for a digital transformation project of their insurance contract system helping to reduce lead time, and increase velocity across multiple teams by a combined 28%, whilst reducing the bug rate by 45%.
• Interfaced with internal stakeholders, suppliers, and insurance clients to define a Lean Startup Product Vision and roadmap for an IoT home leak detection solution, which is now used by 100,000 customers via B2B and B2B2C. Improved app and marketing communications, such as installation videos, to increase the successful first time install rate from 55% to 87%. • Oversaw the development of a consumer mobile app that notifies customers of small leaks to mitigate damage. • Assembled a Magento eCommerce store that enhanced the customer experience ready to support up to one million users using Google Analytics and Data Studio to translate insights into actionable strategies. • Embedded Microsoft Dynamics across the organisation to optimise workflows and manage schedules through an engineer app reducing the Ops team's scheduling overheads drastically. • Led the vendor selection process for a sophisticated subscription management platform (Chargebee), successfully integrating it with existing systems to streamline billing and improve operational efficiency. • Defined requirements and scope for transforming an internal device management system into a fully productised solution that equips Insurance Partners with self-service capabilities. Improved adoption rate and active weekly user rates by over 50%.
• Pioneered the launch of a B2B mobile app used by the top 30 global investment banks. Developed the product vision and MVP, while leading a global team of six product owners to execute a successful go-to-market strategy. • Aligned with the UX team to develop rapid prototypes and validate hypotheses while employing a data-driven approach, conducting A/B testing, and leveraging usage analytics for both the App and SaaS product with an NPS score of over 65. • Equipped 60+ team members in a matrixed structure with best practices, approaches, and templates, empowering them to deliver exceptional results and spark innovation. Improved the velocity, cycle time and onboarding times across the teams. • Spearheaded the transition of Agile training in-house, saving the company tens of thousands annually. Rolled out a global train-the-trainer program, impacting 100+ colleagues. Acted as an Agile advocate by hosting industry talks in London and Budapest, promoting best practices across the organisation.
• Consolidated two business entities within Property Lending and transitioned to a commercial-off-the-shelf solution, resulting in faster loan processing and accelerated customer acquisition. • Implemented Microsoft CRM Dynamics for the Treasury Department, automating workflows and reducing customer onboarding from days to minutes, significantly enhancing user and customer satisfaction. • Led the SAP implementation for a bank-wide general ledger, improving financial transparency and cutting the time to close financial periods by over 50%. • Spearheaded the 'Single Customer View' initiative for the FCSC compensation scheme to ensure FCA regulatory compliance, securing regulatory approval after a single round of revisions to the matching engine.