Hemant Kumar

Senior Salesforce Administrator | Salesforce Solution Architect | Business Systems Analyst

Irvine, California, United States

About

I am a Salesforce professional with 10+ years of experience delivering scalable CRM solutions and over 12 years of Oracle ERP experience supporting enterprise business transformation initiatives. Throughout my career, I have partnered with business and technology stakeholders to design, implement, and optimize Salesforce solutions that improve operational efficiency, user adoption, and business outcomes. My expertise spans Sales Cloud, Service Cloud, Experience Cloud, Salesforce CPQ, Salesforce Security Architecture, Flow Automation, Integrations, and Release Management. I have successfully led enterprise Salesforce initiatives, including Lightning migrations, platform optimization, process automation, data governance programs, and integrations with Oracle ERP, SharePoint, SQL Server, HubSpot, Outlook, Gmail, and other enterprise applications. I am passionate about translating business requirements into scalable Salesforce solutions, leveraging a configuration-first approach while balancing platform best practices, security, maintainability, and long-term business value. I enjoy collaborating with stakeholders across Sales, Marketing, Customer Service, Operations, Finance, and IT to drive continuous improvement and maximize platform adoption. Key Areas of Expertise: • Salesforce Administration & Platform Governance • Sales Cloud, Service Cloud & Experience Cloud • Salesforce CPQ & Quote Management • Salesforce Flow Automation & Business Process Optimization • Security Architecture (OWD, Roles, Profiles, Permission Sets, Sharing Rules, Restriction Rules) • Enterprise Territory Management (ETM) • Requirements Gathering & Solution Design • Reports, Dashboards & CRM Analytics • Data Governance & Data Quality Management • Salesforce Integrations & API Solutions • Agile Project Delivery & Release Management • User Training, Adoption & Change Management • Agentforce & AI-Driven Salesforce Solutions Salesforce & Oracle Certifications • Salesforce Agentblazer Champion 2026 • Salesforce Certified Sharing and Visibility Architect • Salesforce Certified Advanced Administrator • Salesforce Certified Administrator • Salesforce Certified Platform Developer I • Salesforce Certified Platform App Builder • Salesforce Certified Sales Cloud Consultant • Oracle Certified Professional (OCP) I am always interested in connecting with Salesforce professionals, business leaders, recruiters, and organizations looking to leverage Salesforce as a strategic business platform.

Experience

  • Senior Salesforce Administrator | Salesforce Solution Architect | Business Systems Analyst at Canon Medical Systems USA, Inc.
    Nov 2017 - Present · 8 yrs 8 mos

    Enterprise Solutions Architect with 10+ years of experience designing, implementing, and leading enterprise-wide CRM, ERP, and integration solutions across Salesforce, Oracle ERP, and Informatica Intelligent Data Management Cloud (IDMC) platforms. Proven expertise in enterprise architecture, CRM transformation, business process optimization, middleware integration, data governance, automation strategy, and large-scale enterprise system modernization initiatives.

  • Toshiba America Medical Systems (Orange County, California, United States · On-site)
    • Sr. Salesforce Administrator / Business Analyst
      Apr 2013 - Nov 2018 · 5 yrs 8 mos

      As a Salesforce Sr. Administrator / Developer, I was responsible for coordinating between the Salesforce Admin and Developers team.

    • Oracle Application Functional Lead Oracle R12
      Oct 2012 - Apr 2013 · 7 mos

      I was project lead of Oracle Physical Inventory Project. I was responsible for end to end implementation.

  • Account Manager at Deckers Outdoor Corporation
    Jun 2012 - Oct 2012 · 5 mos

    Strategic Consulting, including Business plan, Development, Delivery and User Training

  • Oracle Applications Techno-Functional Consultant at Toshiba America Medical Systems
    May 2010 - Jun 2012 · 2 yrs 2 mos

    Design, Development and Deployment

  • Oracle Consultant (Finance) at Boart Longyear
    Jan 2010 - May 2010 · 5 mos