Singapore
Results-driven Technology Leader with 25+ years of experience driving large-scale software delivery, application development, and managed services across Tier-1 Global Investment Banks. Currently serving as Global Portfolio/Application Head – BFSI Europe at Tata Consultancy Services, Singapore, with full P&L ownership of $15–20M+ annually. Proven expertise in leading end-to-end software delivery lifecycles — from requirements and architecture through build, testing, deployment, and production support — for complex front, middle, and back office platforms in Capital Markets, Private Banking, and Transaction Banking. Combines deep delivery governance with executive stakeholder management, consistently earning trusted advisor status with CXO-level client leadership. Driving AI-led transformation and GenAI adoption across banking operations Track record of transforming delivery models, consolidating multi-vendor programs, and establishing target operating models that deliver measurable business outcomes across Global, distributed teams spanning across US/Europe/APAC.
Software Delivery & Governance • Lead end-to-end software delivery governance across multi-year, multi-million dollar application development and managed services portfolios for Tier-1 BFSI European clients in APAC • Establish and chair program governance forums — steering committees, delivery review boards, and risk councils — providing executive-level oversight and accountability across all delivery workstreams • Define and enforce delivery standards, KPI/SLA frameworks, and quality gates across globally distributed development and support teams • Drive continuous improvement initiatives including DevOps adoption, release automation, and application lifecycle management best practices • Enabling AI Adoption and Governance across various business lines with Design Thinking Workshops, GenAI use cases PoC, adoption to optimize business processes. ( https://www.linkedin.com/posts/ipaz-paragas-58471b8_lifeatdb-dbmanila-aifinance-activity-7444733634999136256-_hnJ?utm_source=share&utm_medium=member_desktop&rcm=ACoAAAAbsLkBQ4qLmjGCGbWIVnRS7EGm543tdUI) Stakeholder & Relationship Management • Serve as primary executive point of contact for C-suite and senior client stakeholders at global investment banks, building trusted advisor relationships at GM, VP, and CXO level • Manage complex multi-vendor ecosystems, aligning delivery partners and distributed teams across Singapore, India, Hong Kong, and Manila • Accountable for full P&L ownership, contract governance, sub-contracting, and commercial negotiations for $15–20M+ annual account portfolio Key Achievements • Expanded account footprint across new APAC markets (Hong Kong, Manila); won multiple vendor consolidation deals in Infrastructure and Information Security • Sustained senior client confidence and high satisfaction across complex, multi-domain outsourcing engagements over 12+ years
• Managed a team of 350+ associates delivering across Global Transaction Banking, Trade Finance, and Cyber Security domains • Accountable for all contracts negotiation and closure including sub-contracting arrangements; ran governance meetings with customer senior management • Provided delivery management oversight and acted as primary escalation point for all application delivery and support issues • Supported pre-sales business cases and proposals, working collaboratively with clients to devise solutions
• Accountable for Program Management of large outsourcing engagement covering 600+ applications across Front and Back office (IB, Asset Management, Private Banking) • Led stakeholder management and escalation resolution with client senior management; ran governance and reporting cadence including weekly delivery reviews and executive steering sessions • Managed contract lifecycle and ensured commercial compliance across all outsourced workstreams Key Achievement • Successfully transitioned 600+ applications with 200+ roles offshored — delivered on schedule within a complex multi-vendor environment