Dhaka, Bangladesh
I am a seasoned professional with deep expertise in Logistics, Customer Service, Operational Efficiency, Distribution Networks, and Factory Operations gained through dynamic roles at eCourier, RedX, Mokam, and ShopUp. Throughout my journey, I’ve led and supported operations that balanced back-end efficiency with frontline customer satisfaction. From resolving last-mile delivery issues at eCourier to ensuring service excellence across factory and distribution processes at ShopUp, customer experience has always been at the heart of my operational decisions. Most recently, as Manager, Factory Operations at ShopUp, I led Auto Rice Mill operations, overseeing inventory, production workflows, and metric-driven activities to deliver consistent, high-quality output. ✨ Now, I’ve taken the leap into entrepreneurship. As the Founder of HOMEX (Agri Supply Chain) and Family Kitchen (Food & Beverage), I’m combining operational rigor with bold, community-centered innovation. With Family Kitchen, I’ve launched products like "Mohabbat-Ka-Sharbat", which started from a local food cart and is now reaching corporate offices- building a loyal customer base through refreshing, healthy experiences. Through HOMEX, my mission is to empower farmers by creating direct market linkages, reducing middlemen, and ensuring fair prices starting with key products like rice, marine fish, meat, eggs, fruits, and vegetables. It's about building a smarter, more inclusive agri supply chain that benefits everyone from producers to consumers. 🌟 Beyond business, I also led HolySafar pilgrimages, serving over 1,250 pilgrims with care and dedication. By coordinating logistics, integrating tech solutions, and guiding travelers, I ensured their spiritual journey was smooth, easy, and memorable gaining a unique perspective on large-scale operational management and people-centric service. Whether it’s scaling food startups, transforming rural supply chains, managing large-scale operations, or designing customer-centric experiences, I’m driven to create value, improve lives, and grow with purpose. Let’s connect, especially if you’re into startup growth, food innovation, agri-tech, or impact-driven entrepreneurship.
• Oversaw auto rice mill production operations, ensuring quality, efficiency, and compliance with industry standards. • Managed inventory control and stock monitoring to maintain accurate supply levels and reduce wastage. • Directed sales management and distribution logistics, coordinating delivery networks and expanding market reach. • Supervised team management activities, including hiring, training, and performance monitoring to build an efficient workforce. • Conducted MIS and metrics reporting to track KPIs, analyze performance, and support management decisions. • Prepared and executed strategic planning, budgeting, and forecasting to align production and sales with business goals. • Applied cost management practices to reduce operational expenses while maintaining service quality.
• Designed and improved business processes to enhance efficiency, scalability, and service quality. • Conducted data analysis to identify performance gaps, monitor KPIs, and recommend process improvements. • Implemented and monitored governance, risk management, and compliance (GRC) frameworks to ensure operational integrity and regulatory adherence. • Developed and optimized logistics operations design, streamlining supply chain workflows for cost and time efficiency. • Carried out internal audits to assess process compliance, identify risks, and enforce corrective actions. • Drove operational efficiency initiatives, reducing redundancies and improving resource utilization. • Applied business process design and re-engineering to align operations with organizational goals.
• Managed end-to-end logistics, distribution, and warehouse operations, ensuring efficient sorting, packaging, labeling, inventory control, and timely delivery across Dhaka and regional branches. • Oversaw cash collection management, including reconciliation, tracking, and follow-up with merchants and branches. • Applied data analysis, MIS reporting, and KPI monitoring to improve decision-making and operational efficiency. • Controlled budgets and costs, implementing efficiency initiatives to reduce expenses and optimize resources. • Contributed to strategic planning and business growth, preparing weekly business reviews and operational insights for management.
• Took charge of warehouse management and inventory processes, including stock monitoring, tracking, and reporting. • Performed data reconciliation to ensure accuracy in operational and financial records. • Led end-to-end lifestyle product supply and delivery operations, ensuring timely and efficient fulfillment. • Supervised teams to maintain smooth workflow and operational efficiency. • Followed up on inventory and delivery processes to minimize discrepancies and delays. • Conducted MIS reporting and weekly business reviews for management to support strategic decision-making.
• Led express delivery and managed inside Dhaka logistics operations, including parcel sorting, packaging, labeling, and distribution. • Supervised teams to ensure efficiency and service quality. • Resolved operational issues through effective problem-solving. • Used data analysis and MIS to monitor performance and improve processes. • Served as merchant key contact for Daraz, Evaly, Shajgoj, Sindabad etc., managing their end-to-end operations and payment follow-up. • Handled merchant services and key account management to ensure client satisfaction. • Controlled costs and supported strategic planning for business growth.
• Managed eCourier franchise offices Outside Dhaka, with a focus on Mymensingh, Sylhet and Chittagong divisions. • Monitored overall activities, supported business and area development initiatives. • Supervised a team to ensure smooth day-to-day operations and service quality.
• Managed end-to-end fulfillment operations, including coordination with eCourier for sorting, packaging, labeling, and dispatch across Dhaka and other regions. • Led a team to ensure efficient operations and timely delivery to multiple branches and franchises.
• Coordinated logistics and fulfillment activities with eCourier franchise offices outside Dhaka. • Supervised and guided a team to monitor parcel distribution, operational efficiency, and compliance with company standards across regional locations.
• Worked in fulfillment team, handling end-to-end parcel operations within Inside and Outside Dhaka. • Ensured accurate sorting, packaging, labeling, and timely dispatch to multiple branches and franchises.
• Handled inbound and outbound customer calls through an IP-based system. • Provided technical support and resolved customer queries efficiently over the IP-based platform.