Helen McDowall

Chief Investment Products Officer

Auckland, Auckland, New Zealand

About

High energy people leader, drives engagement of large, multi-site, diverse, high performing teams to best in class standard. Identifies, develops and retains highly talented people. Deeply experienced Customer Services/Operations professional who develops strategies to deliver consistently great service at optimal cost. Effectively utilizes process, people and technology to deliver to evolving customer needs and the regulatory environment. Highly influential with broad range of stakeholders to develop a culture of customer-centricity.

Experience

MAS - Medical Assurance Society (Full-time · 4 yrs)
- Chief Investment Products Officer
  May 2023 - Present · 3 yrs 2 mos
- Head of Investments and Business Development
  Jul 2022 - Jun 2023 · 1 yr
Chief Operating Officer. at Smartshares Limited
Jul 2019 - Jul 2022 · 3 yrs 1 mo
AMP New Zealand (4 yrs 4 mos)
- General Manager Customer Service
  Nov 2015 - May 2019 · 3 yrs 7 mos
- Head of Operations
  Feb 2015 - Nov 2015 · 10 mos
  Leading Customer Service Operations for AMP in New Zealand.
Head of Wealth Management Operations at AMP Services New Zealand
Feb 2011 - Feb 2015 · 4 yrs 1 mo
End to end service to customers, advisers and employers for the AMP KiwiSaver Scheme and all of AMP Financial Services other Wealth Management products
Operations Manager at Appello Services
Aug 2010 - Feb 2011 · 7 mos