San Francisco Bay Area
I'm a L&D Program Manager with 8+ years of experience designing training programs, driving talent development, and building operational systems that help teams perform at their best. At Amazon's Consumer Robotics team, I own technical training and enablement programs for global data collection teams — translating complex hardware and software workflows into practical, scalable learning experiences. I manage cross-functional programs end-to-end, build onboarding systems, track data quality, and use AI tools daily to improve efficiency and outcomes. Before Amazon, I spent several years at Prometheus redesigning the learning architecture from the ground up — introducing role-based pathways, gamification, and microlearning strategies that drove a 469% increase in program engagement and an 82% course completion rate. What I do best: turn ambiguous problems into structured programs, build learning systems that scale, and use data to continuously improve what I build. I'm passionate about onboarding, talent development, change management, and making learning feel intuitive rather than obligatory.
Helen has demonstrated exceptional program management expertise by leading large-scale, high-impact initiatives. She successfully drove end-to-end program execution, consistently exceeding performance goals while maintaining strong stakeholder alignment through continuous feedback loops. As the leader of a four-person team, Helen effectively managed resources, schedules, and operations to improve efficiency and ensure alignment with strategic objectives. She ensured seamless project delivery through proactive client communication, regular reporting, and agile problem-solving—earning recognition for her leadership on complex projects such as the Alexa Project. Helen leverages data-driven insights to enhance scalability and program effectiveness, while consistently building strong relationships with customers and vendors to deliver high-quality, on-time solutions. Helen collaborates closely with Subject Matter Experts (SMEs), stakeholders, and cross-functional teams to design and deliver both technical and non-technical training that supports the growth of new and tenured employees. She leads end-to-end onboarding—virtually and in-person—ensuring alignment with Amazon’s cultural principles and a seamless integration experience. In a fast-paced environment, Helen identifies training needs, tracks program metrics, and develops effective learning strategies under tight deadlines. She also facilitates weekly business and data review meetings to align on key updates, address challenges, and implement SOPs and learning solutions that enhance program effectiveness and customer satisfaction.
Helen spearheaded a cross-functional team of six to enhance engagement and retention in the digital learning channel, achieving significant improvements through strategic planning and visionary leadership. She facilitated onboarding workshops effectively in both in-person and remote settings, ensuring a smooth and compliant onboarding experience for new hires. Helen also revamped learning campaigns using user data, achieving an 82% course completion rate by tailoring content and delivery methods to learner needs. She designed and implemented comprehensive instructional projects, including workshops, e-learning modules, interactive job aids, and evaluation surveys.
Helen planned, managed and coordinated career fairs and events, significantly increasing career development plans from 32 to 230 by providing valuable career advancement tools and opportunities. She boosted LMS usage by 76% through personalized user experiences and optimized platform functionality, enhancing employee engagement and learning efficiency. Helen also oversaw LMS operations, coordinating session scheduling, resource uploads, workshop enrollment, troubleshooting, and content accuracy, while generating custom reports to support training effectiveness.