Boise, Idaho, United States
Communication and organizational operations professional with extensive financial and human resource background. 5+ years demonstrated commitment to client satisfaction and service. Adaptability, diligence, pursuit of excellence, and care for every individual are key aspects to my success.
Created, designed, implemented, and oversaw operation and communication systems. Manage procedures and systems for internal and external communications, CRM software platforms, and client experience and onboarding model. Oversaw sales and product cycle and KPI's for all internal teams as it related to sales. Assisted in management of client portfolios and accounts. Conducted research on client marketing, retention, and communication. Used findings to improve and create client and team experience, procedures, communication campaigns, support tools, and onboarding programs
Participate and assist in the facilitation of daily outreach ministries in the area surrounding Kampala, Uganda. Assist in facilitation of short term teams, and assist in any additional projects as needed.
Prepare budgets, event plans, and communication drafts. Conduct research regarding marketing and public relations, present and implement findings. Execute event plans, recruit and organize upwards of 50 volunteers. Help to give feedback and implement new organization marketing campaign.
Manage and prepare various legal documents on a case by case basis. Assist in case communications between firm, client, and courts. Facilitate all incoming and outgoing documents, and filing systems. Advise managers on organizational policies and recommend needed changes. Assist in hiring and training.