Kennebunk, Maine, United States
With over 25 years of experience in the hospitality industry, I bring a wealth of knowledge in managing luxury hotels and resorts. As the General Manager at White Barn Inn and Spa, I lead the team in delivering exceptional guest experiences that align with the high standards of the Auberge Collection. My expertise lies in managing hotels and resorts, ensuring operational excellence, and optimizing service delivery. My career spans various leadership roles, including Director of Operations at a Forbes Four Star and AAA Four Diamond property, where I contributed to strategic planning and operational success. I am committed to upholding the values of hospitality, fostering high-performing teams, and enhancing guest satisfaction at every level.
At Cliff House Maine, I directed operations for a prestigious luxury resort, ensuring seamless service and operational excellence. My role involved strategic planning and managing day-to-day activities to maintain high standards of guest satisfaction and operational efficiency. I collaborated with various teams to enhance the overall guest experience while upholding the resort's esteemed reputation.
In my role, I focused on improving service performance and financial outcomes for various hospitality organizations. I provided strategic analysis and recommendations, developed operational policies, and ensured alignment with the property’s mission and values. My efforts included pre and post-opening planning, which set the foundation for achieving both short- and long-term goals.
• Oversaw the strategic direction and daily operations of food and beverage services at a luxury resort. • Managed a team to enhance guest experiences across 226 guest rooms and extensive meeting spaces. • Implemented innovative dining concepts to elevate the culinary offerings and service standards.
• Provided on-site task force support for Two Roads Hospitality and various hospitality organizations. • Developed and implemented operational policies to enhance service performance and financial projections. • Delivered strategic action plans to senior leadership, aligning with the property’s goals and customer service standards.