Gauteng, South Africa
I am a hard-working person who sets high standards for herself and does not shy away from challenges. I recognize the importance of commitment and attention to detail to make any job a success. The hospitality industry has always intrigued me because of the many diverse opportunities it offers with everyday being different, bringing on new challenges, and the way in which it makes you grow both professionally and personally. I also love meeting new people who often times end up being memorable after hearing more about their background and the stories they so passionately share.
As a Travel Agent at Pentravel, I provide end-to-end travel solutions tailored to clients’ needs, from leisure holidays to complex international itineraries. I specialize in creating seamless, memorable travel experiences by combining expert destination knowledge, personalized service, and attention to detail. My role involves: • Consulting with clients to understand their travel preferences, budgets, and requirements • Designing and booking customized travel packages, flights, cruises, tours, and accommodation • Delivering exceptional customer service before, during, and after travel to ensure client satisfaction • Staying up to date with global travel trends, visa regulations, and destination highlights • Meeting sales targets by building long-term client relationships and driving repeat business This position allows me to combine my passion for travel with my ability to create unforgettable journeys that inspire and connect people across the world.
Working as an au pair has taught me to adapt to and effectively work in a multicultural environment. I provide daily care for two boys aged 5 and 8, while on occasion assisting with the baby (less than one year old). Some of my key responsibilities are ensuring the well-being and safety of the children, assisting with educational activities such as improving their English, and participate in recreational activities and outings. I also manage household tasks including meal preparation, laundry and light cleaning. Skills developed: • Cultural awareness: Adapting to the Belgian lifestyle and culture while also promoting the South African culture towards my host family. • Improved my Dutch Language Skills: completed level A1 as well as improving my listening and talking skills through daily interactions. • Adaptability & Flexibility: Integrating into the host family’s lifestyle and routines. Being open and handling last-minute schedule changes seamlessly. • Problem-Solving: Addressing and resolving different conflicts that arose between the children, in a calm and effective manner. • Communication: Clearly and effectively communicate with the children as well as the parents on relevant and important information. • Time Management & Organization: Learning how to balance multiple responsibilities efficiently. • Childcare & Development: Improved understanding of children, their development stages, and promote learning through play, educational activities and routines. I strongly believe that working as an au pair teaches one many foundational skills that can be of use in any professional role. Furthermore, the experience pushed me to become more independent and self-reliant which in turn had a positive impact in my level of responsibility and awareness. My original reason for wanting to pursue this venture was to explore the cultural aspects to living life abroad, yet through the process I was able to cultivate and improve the above-mentioned skills.
Meerendal Boutique hotel is a small, intimate establishment, which means that as a receptionist, I have to be hands-on and communicate with housekeeping, maintenance, guests, guest services and events directly to ensure every day's operations runs smoothly. However, the fundamental part of my job is to ensure guests experience the best service - from the first contact through which they make a reservation, to the day the guests check-out and even beyond in order to welcome them back to the establishment. Duties included: - Handling guest enquiries (telephonic, email and in-person) - Checking guests in - Checking guests out - Communication with housekeeping and maintenance, as well as other departments, to ensure guests have a good stay - Organizing a Full Moon Hike each month - Administrative skills (keeping up to date with emails, paperwork, files) - Night audit
Practical experience as a bar person for the winter season Duties included: - Preparing bacon and egg orders for breakfast - Refreshing the breakfast buffet - Table turnover – clearing and setting of tables - Restocking the bar - Making drinks to order – including speciality coffees and cocktails - Keeping bar clean and tidy - Ensuring back of house is tidy - Working events hosted by the hotel
Practical experience in the Amuse-Bouche Restaurant Duties included: - Taking orders during breakfast, lunch and dinner shift respectively - Preparing the restaurant for each service - Helping at VIP events hosted by the hotel - Taking lead of a conference hosted by the hotel - Hostess for high teas - Room service