Madrid, Community of Madrid, Spain
- Maintaining Convertkit's healthy reputation - Investigating and resolving around 4,000 compliance flags per month - Discovering, triaging, investigating, and reporting on abusive behaviors on the platform - Working closely with compliance engineers to improve our fraud-prevention tactics - Supporting Convertkit customers and help creators reach the inbox of their subscribers - Triaging and responding to all app-related questions received via our support platform Intercom; working side by side with content creators and start-up companies - Monitoring and reviewing approval requests to ensure best practices are being followed - Implementing DKIM/SPF/DMARC protocols and email security to monitor email deliverability for clients - Writing weekly spam and fraud reports to keep the team updated on any fraud or spam trends
- Helping IFTTT Pro users build Applets with filter code (Javascript) - Auditing and improving IFTTT Help documentation - Helping to continuously improve the platform documentation and in-product explanations - Identifying and reproducing technical issues, documenting product enhancements and user experience improvements
Provided services to the following clients: Kit Mailsoar IFTTT Tiny Little Businesses Deadline Funnel AW Pro Tools Boxshot King Personal Bankruptcy Canada RevStream Marketing 365ishpins.com Bloo Cow (formerly LinxHurricane) Capstone Consulting Group Pte Ltd International Institute of Technology
- Search Engine Optimization - Content Marketing - Link Building - Social Media Management - Customer Support using Olark