Boone, North Carolina, United States
I am an Experience Leader operating at the intersection of product strategy, design, and engineering—where vision becomes systems, and systems become outcomes at scale. I believe the future of Product, Design, and Frontend converges back into a single discipline, Old school Web Master now =‘s Product Experience Manager. A PXM can define the problem, map the service, design the system, build the product, and deliver the code. At the leadership level, this means aligning human experience, technology, and business strategy into a cohesive operating model—not silos. My work is grounded in the belief that great innovation happens where human experience meets technology—where we extend our senses through new mediums, platforms, and services. Guided by the Zen concept of Shoshin (beginner’s mind), I approach leadership with curiosity, openness, and humility, while applying decades of hard-won experience to complex organizational and technical challenges. I have led experience organizations through transformation at enterprise scale—building teams, systems, and cultures that deliver measurable impact across digital and physical touchpoints. ⸻ Leadership & Impact Highlights Design Systems & Platform Leadership Established and scaled consumer- and employee-facing design systems across web, mobile, in-store, and kiosk platforms—driving consistency, velocity, accessibility, and measurable reductions in design and engineering friction. Organizational & Team Leadership Led large, distributed design organizations (100+ practitioners), implementing pod, studio, and federated models. Integrated DesignOps with Agile, Product, and PMO functions to improve delivery predictability and cross-functional alignment. Executive-Level Collaboration & Partners Worked with and managed global consulting and agency partners across strategy, research, design, and delivery—including top-tier experience, innovation, and technology firms—while balancing internal capability building with external expertise. User Research & Insights at Scale Built and expanded enterprise research practices, growing teams from early-stage capability to 10–15+ specialized researchers. Embedded research into product development, roadmap planning, and executive decision-making. Experience Metrics & Business Outcomes Designed UX measurement frameworks that connected qualitative insight to quantitative performance. Implemented systems using SUS, UMUX, HEART, CASTLE, behavioral analytics, and digital experience tools to demonstrate ROI and guide prioritization.
A post AI apocalyptic future, fusing religion, philosophy, and technology into a nine hundred and ninety nine, episode story.
100 year old card game brought to life online. 10k+ Downloads, Google play 4.6 ⭐️s AppStore 4.8 ⭐️s , 3500+ ratings.
Lead experience strategy for a CFO-facing enterprise finance platform, spanning Sales Accounting, Cost Accounting, and AP matching for a Fortune 50 retailer Modernizing legacy mainframe- and Access-based workflows and replacing manual Excel-driven processes with scalable, auditable digital systems Integrating AI-enabled workflows to reduce reconciliation effort, surface anomalies, and accelerate close and reporting cycles Directly manage 18 designers (3 leads, 8 seniors, 5 mid-level, 2 associates); influence 100+ designers across finance, commerce, and platform teams
Led modernization of Global Regulatory Reporting (GRR) platforms across APAC, EMEA, and the Americas, supporting enterprise risk, finance, and compliance stakeholders Defined and operationalized Non-Functional Reporting Requirements (NFRR), establishing standards for data lineage, auditability, accuracy, timeliness, and regulatory defensibility Managed Infosys partnership (10 designers, 20 engineers), overseeing SOWs, delivery governance, and cross-region execution Digitized 30+ manual regulatory reporting workflows, enabling end-to-end traceability and unlocking 20M+ auditable data points for regulator-ready reporting and executive decision-making
Built and scaled an internal UX organization shaping experience strategy for a cloud-based Electronic Bill Presentment & Payment (EBPP) platform serving 2,200+ enterprise billers across utilities, financial services, insurance, and government Led UX direction for real-time, omni-channel payment and money movement workflows, supporting a platform processing 450M+ payments annually with 30%+ year-over-year transaction growth during tenure Defined and delivered modular design systems and governance that standardized core payment, billing, and support patterns across a multi-tenant SaaS platform Reduced client support volume by 12% by applying the design system to improve self-service, consistency, and error prevention—directly lowering cost-to-serve while improving enterprise client satisfaction