Heather Howard

Sr. Distribution Account Manager, North America at Gigamon

San Antonio, Florida, United States

About

I have dedicated more than eleven years to Gigamon, bringing deep experience and continuity to my role. Three years ago, I relocated from California to Florida, expanding both my personal and professional roots. My superpower is building strong and lasting relationships through consistency with our Distributors and Channel Partners. With over 20 years of Channel Sales experience, I have been recognized multiple times with the President's Club Award, I bring a commitment to excellence in managing and expanding distributor relationships across North America. My role as Distribution Account Manager is grounded in driving go to market strategies that cultivate partnerships that drive our shared success in the competitive tech landscape.

Experience

  • Gigamon (11 yrs 10 mos)
    • Sr. Distribution Account Manager - North America
      Mar 2023 - Present · 3 yrs 5 mos

      2026 Gigamon Presidents Club Winner CRN's 2026 Women of the Channel list CRN's 2025 Women of the Channel list

    • Channel Account Manager, Southeast
      Aug 2022 - Apr 2023 · 9 mos

      AL,FL,GA,MS,TN

    • Sales Renewal Specialist – Southeast
      Sep 2017 - Aug 2022 · 5 yrs

      2021 Presidents Club Winner 124% Achieved $20.4m of revenue in on a $16.5m 2020 Presidents Club Winner 124% Achieved $18.1m of revenue in on a $14.6m 2019 Presidents Club Winner 132% Achieved $17.8m of revenue in on a $13.5m 2019 Top Renewals Rep Award Winner Renewals Rep for amazing active clients across the Southeast including MD, VA, NC, SC, GA, FL, AL, MS & TN

  • Inside Channel Account Manager at Fortinet
    Oct 2013 - Oct 2014 · 1 yr 1 mo

    Primary point of contact to Field Sales Team (Inbound) supporting RAM’s, CAM’s and MAM’s. Secondary point of contact to all Resellers & Disti’s within the territory. Provide ongoing sales support to Resellers and field sales within the territory. Duties include but not limited to building revenue by qualifying inbound leads, preparing quotes- special pricing requests (SPR’s), forecasting, reporting, heavy use of SFDC and internal RTS (Renewals) database and closing business in a timely manner on all 5k and below opportunities. Q1_2014 Quota $14,169,000; attainment 114% for the MAM Central / Channel Central Team.

  • Senior Maintenance Renewal Representative, EMEA at Palo Alto Networks
    Sep 2012 - Oct 2013 · 1 yr 2 mos

    Job was moved to Plano, Texas. Responsibilities: Managing the full sales cycle from end user to the EVP level while maximizing revenue vs. bookings. Contact and follow-up with Disti’s and Channel partners to ensure timely maintenance renewal and negotiate final close. Prepare renewal quotations for maintenance contracts within 60 to 90 days prior to expiration. Assist customers with their support needs and assist with requests for contract merges, license transfers and other renewal requirements. Prepare forecasts of maintenance renewal bookings within a 10% accuracy rate. Internal knowledge of cross functional systems to fulfill and processes renewals (SAP and SFDC). SAP go live survivor. On time renewals: H1_2013 Quota $4,545,389.06; attainment 102%; $4,639,553.21. H2_2013 Quota $3,590,964.31; attainment 131%; $4,695,185.29.

  • Ixia (6 yrs 3 mos)
    • Account Manager, Renewal Sales
      Jan 2011 - Sep 2012 · 1 yr 9 mos

      Canada, North East & Federal Responsibilities: Managed and maintained support contracts while maximizing service revenues through renewing, up-selling and reinstating maintenance support contracts. Prepare renewal quotations for maintenance contracts within 60 to 90 days prior to expiration. Contact and follow-up with customers and channel partners to ensure timely maintenance renewal and negotiate final close. Assist customers with any product discrepancies in their install base. Assist customers with requests for contract merges, transfers, license purges and other renewal queries. Prepare forecasts of maintenance renewal bookings within a 10% accuracy rate knowledgeable of Ixia test solutions, systems and processes to assist in selling maintenance renewals. Populate and maintain the CRM sales database and hardware renewals. Achieved monthly, quarterly and annual maintenance renewal quotas (1.5 million a quarter for FY2012).

    • Corporate Account Manager-Northern Ca/Bay Area
      Jul 2009 - Dec 2010 · 1 yr 6 mos

      Managed new business in alignment with outside Sales Teams supporting 3 Regional Business Managers. Duties including but not limited to; maintaining accurate forecasts, account planning and collaboration with field sales, growing the sale funnel, tracking marketing campaigns and managing/qualifying inbound leads, prepare quotes, closing business in a timely manner while assisting in Management of the sales process from inception to close. FY2010 achieved 155% of quota against $29 million.

    • Corporate Account Manager- Canada
      Jul 2006 - Jul 2009 · 3 yrs 1 mo

  • ISAM at Cisco
    Dec 1995 - Apr 2002 · 6 yrs 5 mos

    Renewed and up-sold service contracts and new business opportunities while driving to a specific account quota of $46,000,000.00. Attained 135%; increased service sales penetration for assigned accounts; Developed and drove account service plan including customer satisfaction targets and service quotations. Maintained account team relationships in support of closing the solution sale. Managed/ledcross-functional projects that will improved productivity, increased customer sat and increase business. Managed multiple cross-functional projects and provided operational guidance to a regional/account team of DFW Commercial and Dallas Named accounts. SERVICE SALES REPRESENTATIVE, GLOBAL SYSTEM INTEGRATORS, CHANNELS Dedicated solely to IBM & the Alliance Team, quota of $117,000,000.00, attained 198%.