North Vancouver, British Columbia, Canada
An entrepreneurial spirit who is passionate about service, motivated, has strong communication skills, and is willing to learn... Almost 15 years in the hospitality and service industry, and 8 years in the luxury hotel business Specialties: People management and employee relations Communication Leadership Creative Thinking Problem Solving
- Responsible for managing the ongoing operation of the National Service Centre, a business and service support centre for the Real Estate Management Services (REMS) Canada division - Select, train, develop, motivate and manage the performance of the Service Centre team, conduct regular performance assessments, set goals and outline performance expectations - Continually review existing processes and systems, identify opportunities to create efficiencies, develop policies and procedures and implement changes within the REMS Canada division. Conduct appropriate follow up and assessment of changes - Collaborate with front line employees, regional and national managers, other Colliers’ business lines, and 3rd parties to identify additional service opportunities and solutions to better meet our business needs. - Develop and deliver training programs for both employees and clients - Participate in local, regional and national committees - Create and lead focus groups and committees - Prepare forecasts and budgets, monitor adherence and explain variances - Manage telecommunications equipment and accounts and identify enhancements required - Learn and assess new computer systems and programs. Act as point person for our facilities maintenance management system. Conduct training nationally, work with 3rd party to enhance the system to better meet our business’ and clients’ needs, collaborate with other system leads to ensure our systems integrate and share data
FS Hotel Damascus- Restaurant Manager FS Golf Club Dubai- Fine Dining Restaurant Manager FS Golf Club Dubai- pre-opening Lounge & Bar Manager FS Hotel Austin- Lounge Manager FS Hotel Austin- Assistant Restaurant Manager FS Hotel Toronto- Server
Work closely with 2 assistant managers to oversee the operations of the restaurant's high volume buffet breakfast and a la carte lunch and dinner operations Develop positive relationships with employees and guests, and foster repeat business Be innovative and organized in implementing promotions in the restaurant Assist with Micros 9700 programming Continually enhance the product by coming up with new ideas, sourcing suppliers, and following through