Warsaw Metropolitan Area
I've spent the last 10+ years leading client-facing teams across consulting, technology and industrial sectors, working with enterprise customers ranging from Fortune 500 companies and global consulting firms to private equity and leading healthcare organizations. What I've enjoyed most throughout my career isn't just improving KPIs or growing accounts. It's building high-performing teams that consistently deliver great service and earn customers' trust. At Guidepoint, I led three international Client Services teams across Germany and Greece, supporting consulting clients across EMEA. My role was to ensure our teams delivered consistently, solved problems quickly, and maintained the high standards our clients expected. I was responsible for hiring, coaching, performance management, service quality, and acting as the senior escalation point for complex client issues. At Welotec, I moved into enterprise technology, partnering with customers implementing mission-critical digital infrastructure projects across Europe and LATAM. Working closely with Sales, Engineering and Operations, I helped ensure successful delivery while strengthening long-term customer relationships.
Currently relocating from Germany to Poland with my family and preparing for the next stage of my career. This period includes completing the international move, supporting my children's school transition, and developing Polish language skills. Meanwhile, I remain active in the market and open to leadership opportunities in Customer Success, Client Services, Service Delivery, and Enterprise Account Management.
Owned the end-to-end customer lifecycle for enterprise clients across EMEA and LATAM, including onboarding, adoption, and ongoing service performance for a portfolio generating ~$1.5M annually. Key Responsabilities: - Acted as primary point of contact for enterprise clients, ensuring successful onboarding, product adoption, and long-term engagement - Improved customer adoption and reduced post-deployment issues through structured onboarding and proactive support initiatives - Led cross-functional coordination (engineering, logistics, sales, leadership) to resolve complex technical and operational challenges - Served as escalation point for high-priority client issues, ensuring timely resolution and maintaining service quality Achievements: - Drove revenue growth of 30%–70% across selected major accounts through upsell, expansion, and strengthened client relationships - Negotiated and finalized a global framework agreement with a major system integrator, establishing standardized commercial and delivery terms and enabling scalable, long-term collaboration - Successfully guided clients through industrial PC adoption, supporting onboarding, training, and ongoing usage to ensure effective deployment, reduced post-installation issues, and sustained utilization across sites
Led a team of 30+ Client Services professionals supporting enterprise consulting clients across EMEA. Managed strategic customer relationships throughout the project lifecycle, overseeing service delivery, executive escalations, cross-functional coordination and continuous improvement initiatives to drive client satisfaction, retention and account growth. Key Responsibilities: - Led and developed a team of more than 30 Client Services professionals across three international teams, responsible for hiring, coaching, performance management and succession planning. - Established service standards and delivery processes that improved operational performance and ensured a consistently high-quality customer experience. - Acted as the senior escalation point for complex client and operational issues, partnering with cross-functional stakeholders to resolve challenges quickly and maintain customer trust. - Worked closely with Sales and senior leadership to strengthen client relationships, improve service delivery and support long-term account growth. - Built and scaled a new Client Services team in Athens, increasing delivery capacity while maintaining consistent service quality across EMEA. Achievements: - Increased portfolio revenue by 20% in 2022 and 25% in 2023 through stronger client retention and service quality. - Maintained customer satisfaction above 95% across a high-volume enterprise client portfolio. - Built and scaled the Athens Client Services team to support continued growth across EMEA. - Developed and promoted multiple team members into leadership positions.
Key Responsibilities: - Served as primary point of contact for consulting clients across Pharma, Healthcare, and Life Sciences sectors - Managed and developed a team of 15 client service professionals, aligning individual performance with account results Achievements: - Top-performing project leader in Consulting sector across EMEA, leading a portfolio of 10+ major accounts with consistent delivery excellence and client satisfaction scores above 95% - Established Guidepoint as a preferred vendor for 5+ major consulting clients, increasing revenue from these accounts by 20% year-over-year
Key Responsabilities: - Managed client requests end to end, ensuring timely delivery and high service quality - Supported account teams with project coordination and client communication
CEMS Business Project • Consulting project: “Gamification: Attracting new talents” • Development of a recruitment app using game thinking and game mechanics • Final Grade: A