Austin, Texas, United States
I’m a trusted transformation partner known for bringing structure, clarity, and scalable processes to ambiguous, fast-moving environments. With over 5 years of experience in project and program management, I specialize in driving cross-functional alignment, delivering high-impact initiatives, and enabling broader organizational success. I’ve led transformative work at high-growth companies like Grubhub, Robinhood, and MongoDB — consistently delivering results through stakeholder collaboration, strategic execution, and a focus on operational excellence. Whether I’m launching new go-to-market offerings, building processes from the ground up, or navigating complex change, I bring perspective, diversity, and innovation to every team I join. Always open to sharing ideas, learning from others, and exploring new ways to create meaningful impact, so let’s connect.
• Manage the offering lifecycle from launch and maturation to scalability and end-of-life, supporting continuous improvement. • Lead cross-functional coordination with New Product Introduction, Development, Revenue, Deal Strategy, and Operations to ensure seamless SKU approval, system readiness, and end-to-end launch support. • Drive operational readiness and change management efforts by leading initiatives to raise awareness and adoption of new SKUs across Sales, Operations, and Delivery teams. • Own stakeholder alignment and resolution of bottlenecks, proactively identifying and addressing blockers raised during SKU reviews as the primary point of contact for stakeholder concerns and reviewer questions to accelerate time-to-market. • Collaborate with development and systems teams to ensure accurate configuration of new offerings across all platforms, reducing post-launch issues and manual rework. • Spearhead Delivery operational planning, ensuring new offerings are well-supported and aligned with downstream delivery and support capabilities. Examples of Completed Projects: • Championed cross-departmental collaboration to ensure business continuity and a unified approach to launching new customer-facing offerings. • Led a 20% price increase initiative across Professional Services offerings, partnering with key stakeholders to ensure alignment, system updates, and communication readiness. •Refined the Professional Services catalog by leading SKU deprecation efforts, successfully retiring 29 offerings and establishing a scalable deprecation workflow for future use. • Brought to market offerings with new monetization models—including fixed fee, enterprise, and subscription-based SKUs—enabling new revenue streams and flexible customer solutions. • Established and scaled the SKU Professional Services commercialization process from the ground up, becoming the central point of contact for all new SKU launch requests and resolving process ambiguities.
Manage portfolio of services to drive the rollout of new offerings for customers, partnering with stakeholders from initiation to launch. Lead highly cross-functional collaboration across internal and external teams to ensure seamless execution and delivery.
• Managed technical projects from inception to delivery. • Ensured quality assurance of new tools before product roll-out. • Engaged with various stakeholders to drive initiatives forward. • Managed global queue of system improvements and bug fixes for tooling used by the team via Jira. • Executed strategic Professional Services vision from an operational perspective. • Supported Professional Services organization with day-to-day operational process creation, documentation, maintenance, and enablement. • Adopted newly established initiatives, systems, and programs within short periods of time to support business needs.
• Oversaw Westlake office day-to-day operations by managing full time contractors, invoice processing, scheduling, expense reporting, tracking company assets, restock ordering, and facility management. • Planned 10+ in-person and company-wide virtual events for 400+ Robinhood employees to promote exceptional work culture. • Navigated through ambiguity and made decisions using sound judgments to drive results for all projects as the sole Workplace team member in Westlake.
• Served as main point of contact on behalf of the Workplace Operations team for all inquiries from Property Management, General Construction, external vendors, and employees. • Opened temporary office and two floors at Westlake’s permanent office within 6 months of employment. • Tracked and owned Westlake buildout deliverables and coordinate with stakeholders to address and resolve concerns. • Onboarded vendors, schedule logistics, and facilitate onsite installation & support to equip physical office space with amenities and perks. • Independently conducted interviews and made hiring decisions for onsite receptionists. • Utilized Jira, Slack, and Google Workspace to partner cross-functionally with internal teams to keep the facility operating seamlessly.
• Crafted employee experience by coordinating in-person and virtual events, accommodating requests, and providing exceptional hospitality. • Provided support for all events including, but not limited to inter-office events/programs, client onsite meetings, and Enterprise all-hands, etc. • Partnered closely with key constituents (IT, People Team, Security) on a wide variety of projects. • Worked cross-functionally to balance competing priorities while proactively addressing office needs. • Served as an additional point of contact to respond to client requests and feedback regarding Workplace Experience. • Corresponded with stakeholders, particularly in written communications. • Organized and facilitated catering programs. • Assisted with inter-office, re-shuffles, and other moves as needed. • Conference & Meeting Room management.
• Led a team of 4 to plan annual Vietnamese Empowerment summit for 300 attendees • Recruited and trained committee members to promote leadership development • Coordinated with 80 staff members to ensure the event planning process is cohesive and impactful • Invited guest speakers to host workshops to embody summit's overall theme • Utilized GSuites and Slack to organize progress and communicate with team members • Designed a 3-day programming schedule that consisted of workshop sessions, keynote speeches, and alumni engagement to enhance attendees' experience
• Operated with 5 other Executive Board members to lead non-profit organization consisting of 12 student associations across New England • Assumed presidential responsibilities in President's absence • Assisted the President on organizational duties • Oversaw inter-organizational operations, such as delegating roles and responsibilities to Executive Board members • Served as the official liaison of the organization to the Intercollegiate Council (ICC) and managed member retention
• Coordinated with a team of 30 committee members to host the annual Vietnamese Lunar New Year Festival for over 10,000 attendees • Provided opportunities for companies and organizations to promote products and services through publications on social media channels • Designed graphics and published on the event website, Facebook page, and Instagram
• Accommodated an average of 50 guests per dinner shift with fast and friendly customer services • Averaged between 3-4 table turnovers within a dinner shift • Fostered leadership and excellence through staff training • Maintained both the exterior and interior of the restaurant • Made reservation arrangements for events to promote sales • Processed payments and transactions • Assisted manager with scheduling to ensure adequate staff members are assigned per shifts