Hazel Torres

Training Specialist | LMS & Reporting Lead | Learning & Talent Development Professional | Driving Leadership Growth & Employee Engagement | MBA | Incoming M.S. in AI in Business Candidate

Greater Boston

About

As a Training Specialist at American Tower, I have cultivated over eight years of experience supporting people and processes. I began as Assistant Corporate Office Manager for six months, transitioned to Corporate Human Resources Administrative Assistant for six years, and now for the past two years, I’ve been focused on learning and development. In my current role, I manage learning operations, from LMS administration to reporting and analytics, ensuring that training systems are optimized and aligned with organizational goals. I collaborate with teams and stakeholders to enhance learning experiences, streamline processes, and support employee growth. My journey from office management to HR administrative support to training and development has given me a holistic understanding of employee experience and talent development. As an MBA graduate and incoming M.S. in AI in Business candidate, I am passionate about how AI and data-driven insights can further transform learning, talent development, and the future of work. My focus includes leadership growth, HR technology, and workforce innovation. I am dedicated to continuous learning and helping organizations cultivate the skills and leadership needed to thrive in a changing world.

Experience

  • American Tower (8 yrs 7 mos)
    • Training Specialist
      May 2024 - Present · 2 yrs 2 mos

    • Corporate Human Resource Administrative Assistant
      May 2018 - May 2024 · 6 yrs 1 mo

    • Corporate Assistant Office Manager
      Dec 2017 - Apr 2018 · 5 mos

  • Administrative Specialist at LifePlans, Inc.
    Apr 2017 - Dec 2017 · 9 mos

  • JetBlue (11 yrs 6 mos)
    • Security Champion
      Jun 2015 - Apr 2017 · 1 yr 11 mos

      Liaison between local leadership, corporate security, and airport government agencies.

    • Airports Customer Service Lead
      May 2007 - Apr 2017 · 10 yrs

    • Ground Security Coordinator
      May 2007 - Apr 2017 · 10 yrs

      • Respond to and handle any security-related issues at the airport and on the aircraft