Istanbul, Türkiye
Analytical and process-oriented professional with experience in data analysis, process optimization, and operational improvements within Agile teams. Adept at turning data into meaningful insights, improving workflows, and fostering collaboration across departments. Strong problem-solving mindset, effective communicator, and committed to continuous learning and efficiency. Focused on enhancing operational performance and driving data-driven decisions.
• Spearheaded operational excellence for the Paycell application through advanced data analysis and process automation. • Analyzed and resolved complex customer complaints using SQL, ensuring data accuracy and integrity across diverse systems. • Managed and reconciled critical data using SmartDQ, meticulously tracking and resolving mismatches between source and target systems. • Developed and automated comprehensive trend reports via RTM, providing stakeholders with real-time monitoring of key metrics. • Enhanced portal functionalities through PHP development, ensuring seamless system integration and user experience. • Designed and deployed dynamic dashboards in Grafana by transforming SQL-based data for InfluxDB, operating within a Linux environment. • Leveraged Power BI to create insightful data visualizations and reports. • Automated repetitive operational tasks using Robotic Process Automation (RPA), significantly optimizing reporting processes and reducing manual errors. • Proactively monitored and analyzed application logs in Kibana and OpenSearch to identify root causes of issues and implement timely solutions. • Updated and optimized SQL queries, meticulously investigating data discrepancies to maintain robust system performance.
• Gained hands-on proficiency in core data tools including SQL, Python, RPA (UiPath), and Power BI through comprehensive internal training programs. • Authored and published an academic article based on thesis, focusing on the intersection of Big Data, RPA, and CRM technologies (demonstrates advanced research skills). • Contributed to operational excellence by performing basic data validation and preparing technical documentation for core application teams.
• Applied core Lean Management methodologies, including PDCA, Value-Stream Mapping (VSM), and A3 problem-solving, to conduct root cause analysis and identify specific areas for operational efficiency improvements. • Utilized structured tools such as Kanban and 5S to streamline production processes and enhance overall operational organization and efficiency.