United States
Honeywell Golden Valley, Minnesota Senior Customer service representative 02/14/2018 – 10/31/2019 Lead and trained a team of 3 to navigate SAP, SalesForce, SAP, and Outlook. Correlated with other parts of the sales team, which over saw a specific region. The team collaborated with these regionals manager to develop contacts with the sales representative and local contractors on specific job sites. Key Accomplishments: ● Effectively meet all monthly sales objectives, generating and qualifying leads, and gathering and updating all customer information in multiple sales/provisioning platforms ● Maintain in-depth knowledge of all pricing agreements, evaluating and resolving customer issues, while managing multiple priorities and delivering exceptional customer service Sunrise Edina, Minnesota Lead Care Manage&Med Car Manager Created strategic call plans to facilitate leadership to a lead of 5. Being familCorrelate with other medical professionals such as: Nurses, Doctors, PT, OT, Musical Therapist. Key Accomplishments: ● Build strong relationships with Doctors, Medical Assistants, Nurses and customers to acquire prescriptions, medical equipment and progress notes for patients ● Increased sales and renewals through account retention, conducting strategic opportunity planning ● Partnered with Carinal Health and UltraSorbs to sell incontinence products, kept accurate records of prospects and progress. Dicks Sporting Goods Richfield, Minneosta Head Cashier Managed a team of 3-6 cashiers on a daily basis, while making sure each drawer was counted and the best customer service was given to the customer on at all times. Correlated with the sales team on the floor by working out specific deals on specific purchased. Inside Pharmaceutical Sales Representative (Continued) Key Accomplishments: ● Participated in events for “1 to 1” consumer engagements to introduce new products. ● Identified market trends and reported customer feedback to management team. Patriot Pool Service Las Vegas, Nevada Co-manger/owner Created and managed the work schedule for the employees, which would include service technicians and maintenance cleaners. Each of the employee would have around 15-30 pools pre route. Assisted in payroll and billing. Key Accomplishments: ● Increased company revenue by meeting all assigned sales and renewal goals, developing strategic selling strategies to advance prospects to closed deals ● Created and executed strategic market plan for expanding consumables base.
Marketing Specialist is responsible for managing, retaining, and servicing Monthly Search Engine Optimization accounts. This role will be charged with aspects of account management, service and recommendations as they pertain to website optimizations, research trends in SEO and SEM and any respective activities. This role will be required to not only make recommendations to clients that are within the scope of SEO, but also determine and effectively communicate which recommendations will better serve the client’s objectives of improving their traffic, conversions, and engagement metrics so that ROI is achieved.