Abu Dhabi Emirate, United Arab Emirates
I am a proactive and achievement-oriented professional offering over 20 years of experience in entire gamut of Operations Management for profitable insurance and reinsurance portfolios with skills in leading cross-functional teams and driving operational excellence in the insurance industry, with a focus on operations management, underwriting, claims, and risk management. Proven ability to optimize processes, reduce costs, and increase profitability. Previously associated with ZEP RE – PTA Reinsurance Company and leading comprehensive oversight of all operational aspects in the Sudan office, including finance, underwriting, claims management, risk capital, retrocession, and credit management. I am a forward-thinking person with proficiency in overseeing all operations in the Sudan office at ZEP RE – PTA Reinsurance Company and managed the Retakaful business across all ZEP RE in the 23 countries it operates and establishing and maintaining fruitful working relationships with insurance regulators and authorities.
• Led comprehensive oversight of all operational aspects in the Sudan office, including finance, underwriting, claims management, risk capital, retrocession, and credit management • Maintained strict adherence to internal policies, procedures, and evolving social, economic, and political landscapes to ensure compliance • Implemented cutting-edge insurance skillsets & tools, fostering a culture of cross-training & continuous industry education • Conducted meticulous analysis, documentation, and facilitation of claims and underwriting processes, authority limits, compliance, and payment procedures • Conducted comprehensive review and standardization of existing claims-handling protocols, leading to enhanced operational efficiency and heightened customer satisfaction • Spearheaded a comprehensive operational redesign, enabling a seamless transition from semi-electronic to fully electronic processes • Conducted meticulous financial analysis to optimize and implement a highly effective market access strategy, resulting in a significant reduction of the loss ratio from 66% to 45% and outstanding balances by 80%
• Oversaw the strategic coordination and seamless execution of daily administrative and training operations across the Operations and Marketing Departments • Provided comprehensive oversight of underwriting and claims operations, ensuring meticulous accuracy, operational efficiency, and strict adherence to policies and regulations • Performed in-depth gap analysis and root cause analysis to proactively identify and capitalize on continuous improvement opportunities • Fostered the growth and development of a high-performing team by meticulously identifying and recruiting top-tier talent for critical positions • Spearheaded comprehensive training programs for the Technical and Marketing Departments, meticulously assessing instructor performance and the overall effectiveness of training initiatives
• Spearheaded the implementation of robust internal controls, strategic frameworks, and policies to drive operational efficiency • Provided comprehensive guidance and education to businesses on risk and insurance, encompassing scope of coverage, budgeting, and claims processes • Cultivated and nurtured robust working relationships with both internal and external stakeholders, fostering a collaborative and mutually beneficial environment • Actively identified emerging insurable risks and provided strategic recommendations for effective risk management • Led the development and implementation of comprehensive dashboard reporting for management, providing real-time insights into claims and insurance premium expenditure
Oversaw all aspects of underwriting operations for causality and agricultural insurance, meticulously ensuring accuracy, strict compliance, and unparalleled customer satisfaction