Greater Istanbul
Key Achievements and Responsibilities: • Designed and implemented end-to-end IT and Data Governance (GRC) processes aligned with ITIL 4, COBIT, and ISO 27001 frameworks. • Developed and standardized DeFacto's first Data & Analytics Governance framework, establishing enterprise-wide policies for data ownership, quality, access, privacy, and ISO 27001-compliant security. • Assessed IT process maturity levels referencing COBIT and ITIL frameworks; planned and led process automation actions including the IT Scoreboard Project, saving 45+ annual meeting hours. • Conducted periodic risk analysis and Business Impact Analysis (BIA) as part of the Information Security Management System (ISMS), ensuring the development of business continuity plans and procedures. • Coordinated audit and control activities with internal and external stakeholders to ensure compliance with information security and data privacy (KVKK) standards. • Established an ITIL-compliant Supplier Management Process, systematizing performance, 3rd-party information security risks, and regulatory compliance controls. • Designed and built KPI, Performance, and Incident Management Dashboards, enhancing process visibility, accelerating incident-to-problem conversion by 12%, and supporting data-driven senior management decision-making. • Managed a team of 3 governance professionals (20% efficiency gain) and delivered ITIL 4 Foundation training to 184 IT employees, enhancing organizational process maturity. 🏆 Project Awards & Recognition in This Role: • Best in Women in Technology and Business (IDC CIO Summit 2024) • Future Leader (CXO Media, Future of Consultancy 2024) • DeFacto Contract Master – Best IT Governance Project of the Year (IDC Future Enterprise Awards 2024) • IT Scoreboard – Best IT Governance Project of the Year (IDC Future Enterprise Awards 2023) • 2nd in Operational Competence (Technology Captains 2023) • 3rd in Cost Optimization (Technology Captains 2023)
Key Achievements and Responsibilities: • Designed and deployed analytical dashboards (Tableau, Python) for 100+ executives, enhancing data accessibility while enforcing data governance policies and role-based access controls. • Implemented data validation and monitoring systems as a key component of the data governance framework, strengthening data quality, consistency, and reliability of analytical outputs. • Led predictive modeling and customer behavior analysis projects, ensuring full compliance with data privacy regulations (e.g., KVKK), which improved campaign targeting accuracy by 18%. • Optimized Big Data/SQL infrastructures and automated KPI reporting processes, reducing manual data preparation time by 70% and improving overall system performance.
Key Achievements and Responsibilities: • Developed an Organizational Maturity Assessment Model to evaluate team process maturity levels and design tailored development plans (a core concept used in GRC frameworks like COBIT). • Led process improvement initiatives (Agile, Lean) for the Network team, redesigning workflows, team structures, and role definitions to enhance operational efficiency and process controls. • Served as a Kanban Master during the HR department's Agile transformation, contributing to the digitalization of HR processes and the adoption of Agile practices. • Contributed to performance management system integration and Headcount Planning projects, analyzing resource utilization and aligning departmental process KPIs with corporate strategies.
Technology Governance & Security Key Achievements and Responsibilities: • Performed process audits and root cause analyses to identify and mitigate operational risks, strengthening service continuity. • Implemented ITIL v3-aligned governance processes, achieving a 95% SLA compliance rate and improving overall service quality. • Established the foundation of the IT performance management system by defining, monitoring, and analyzing IT performance metrics and service quality. • Supported executive decision-making by managing monthly KPI tracking and performance scorecards for 70+ managers and CXOs.
Key Achievements and Responsibilities: • Conducted requirement analyses for system enhancements and contributed to data integrations between sensitive HR and Finance systems, ensuring data consistency and secure information flow. • Participated in testing and validation processes to ensure data integrity, system stability, and accuracy of financial and personnel information.
Key Achievements and Responsibilities: • Supported system design and process efficiency analysis projects within high-compliance aircraft maintenance operations.