Glasgow, Scotland, United Kingdom
• First point of contact for all customer and applicant support, ensuring excellent stakeholder management experience in supporting all online technical issues • Provide the highest levels of customer service when handling inbound customer enquiries and requests for support, a good understanding of Facebook advertising and I embed skills in training customers online • I am highly competent in using business CRM systems • Support our sales team by ensuring orders are processed correctly and customers' products are set up • Support customers ensuring their onboarding is complete • Ensure all orders comply with company policies and procedures for audit purposes • Provide reports for the sales team in performance, and client reports in performance stats.
Managing a team in an exciting role which is only available every 10 years for Scotland's Census programme. I managed a team of 10
made redundant unfortunately due to the pandemic
• Supporting, motivating and coaching a team and working actively with senior managers to raise personal and business performance • Deputising in the Store Manager's absence • Managing and developing business relationships with internal and external stakeholders and promoting our brands • Creating long lasting relationships with our customers in store • Assisting in the logistic/fleet arrangements within the store to ensure that the store is running smoothly at all times • Assist in other areas of the store as and when required • Displaying a strong sales focus, and mentoring the team to ensure that sales are maximised.
• Working in a large team and achieving team and individual sales targets • Providing exceptional customer service to our retail customers as well as business partners • Maximising profits by encouraging other staff members to upsell and sell the additional products • Growing the fleet • Building rapport with various accounts and fleet companies to get the best possible deals to grow our fleet • Account receivables, I took ownership of bringing down the credit that our accounts had currently used and bring it down to a manageable amount to keep a track off.