Makkah, Saudi Arabia
Saudi hospitality and multi-property operations executive with 25+ years of experience across hotel operations, General Management, Regional Operations, multi-property leadership, full Pamp;L accountability, guest experience, pre-openings, operational readiness and owner/operator alignment. Led a five-hotel portfolio comprising 2,639 keys and 700+ team members, with direct reports including General Managers, Hotel Managers and Cluster leaders across Sales amp; Marketing, Revenue, Finance, Engineering, IT and Famp;B. Experienced in leading complex operations through a hands-on but empowering leadership approach, combining property-level accountability with structured performance reviews, coaching and operational support. Delivered +SAR 5M above budget, achieved 9% total expense savings and maintained approximately 50% combined portfolio GOP. Career experience includes 5 pre-openings, leadership of hotel, apartment and villa operations, and executive oversight of operating and development-stage hospitality assets. Executive experience includes operator evaluation and commercial negotiations, Board reporting, owner/operator governance, business planning, operational readiness and launch stabilization. Alongside my executive career, I provide selective independent hospitality and operations advisory services. I remain open to senior executive opportunities across Saudi Arabia and the GCC, particularly in General Management, Regional Operations, Owner-Side / Asset Operations and Operational Readiness. Brand experience includes Hilton, Oberoi, Swissôtel, Millennium, Address and Elaf.
Led regional operations for a five-hotel portfolio comprising 2,639 keys and 700+ team members, with direct reports including General Managers, Hotel Managers and Cluster leaders across Sales & Marketing, Revenue, Finance, Engineering, IT and F&B. Applied a hands-on but empowering leadership approach, combining property-level accountability with coaching, regular site presence, performance intervention and operational support. Held full portfolio P&L accountability and governed performance through structured weekly and monthly reviews covering ADR, occupancy, RevPAR, GOP, guest satisfaction, quality and compliance. Delivered +SAR 5M above budget, achieved 9% total expense savings, and maintained approximately 50% combined portfolio GOP. Built and strengthened SOPs, KPI reviews, property audits and corrective-action frameworks while reinforcing owner/operator alignment and cross-functional execution. Drove guest experience and service-quality performance, including Booking.com 8.3 for Elaf Kinda, TrustYou 85 and Elaf Qinwan ranked #9 on TripAdvisor. Supported two new hotel openings and operational stabilization, including organizational setup, recruitment, SOP development, OS&E/FF&E coordination and training readiness.
Led multi-property operations for 544 keys, overseeing hotel performance, service delivery, guest satisfaction, cost discipline and operational consistency across both properties. Managed property leadership teams across Rooms, F&B, Engineering, Finance and support functions. Led budgeting, forecasting, performance reviews and operational action planning while strengthening cross-property coordination and accountability during high-demand periods.
Directed full hotel operations across Rooms, F&B, Engineering, Finance and support functions in a high-demand Makkah market. Led department heads across guest experience, staffing, service recovery, quality, cost control, operational performance and owner/operator requirements. Strengthened operating discipline, guest satisfaction and service consistency through structured performance reviews, corrective actions and leadership follow-up.
P&L Management and Pre-Opening