Dubai, Dubai, United Arab Emirates
HR Coordinator at Emirates Airline with experience in HR operations, onboarding, visa processing, employee documentation, and coordinating induction sessions for new joiners. Skilled in leadership, problem-solving, decision-making, and managing priorities in fast-paced, multicultural environments. With a strong background in customer service and airport operations, I bring excellent communication, teamwork, and organizational skills while supporting employees and contributing to smooth and efficient HR processes.
I been worked in baggage service department my responsibility there to find out the problem for the passenger and solve the situation / filling out forms related to lost, damaged, or unclaimed baggage, and operating the computer system used for tracking baggage. I been worked in Emirates Dubai stopover (Dubai connect) My responsibility there was to great the passenger upon arrival and providing them with what they need, whether it is a visa or hotels or any other inquiry , and making things smooth for them from arrival to departure.
I been provide assistance for people who are checking and checking in baggage. also escort passengers to the boarding gate, push wheelchairs when needed, and answer any questions that passengers may have.
Produced customer service reports to support management decisions and handled inquiries professionally. Actively listened to customers, resolved concerns, and escalated major issues when necessary. Worked both independently and collaboratively within a team environment. Led daily operational, safety, and security meetings to ensure optimal control. Conducted workshops for employee training on tools and strategies. Managed department schedules, monitored payroll, and assisted with inventory management. Verified passenger documents for efficient boarding and used systems for ticketing and boarding passes. Coordinated with ramp agents for baggage handling and resolved customer requests effectively. Coordinated efficient passenger check-in, boarding processes, and baggage handling to ensure seamless flight operations and enhance customer satisfaction at Emirates Airline.
Managed and organized banking documents and digital records. Supported daily administrative and operational tasks. Maintained accurate records and ensured proper filing. Assisted with data entry, document verification, and internal coordination. Ensured efficient document retrieval and compliance with internal procedures.