Canada
With a strong foundation in accounting principles and hands-on experience in bookkeeping, financial reporting, and accounting software, I am eager to apply my skills in a dynamic work environment. My background in business administration, along with experience in customer service and leadership, has strengthened my ability to work efficiently, solve problems, and adapt to new challenges. I am excited to further develop my expertise in accounting and contribute to a team where I can make a meaningful impact.
• Managed Accounts Payable and Receivable by processing invoices, issuing payments, generating customer invoices, and following up on outstanding balances to ensure timely transactions. • Performed data entry in accounting software ERP, maintaining accurate transaction records - sales, purchases, receipts and payments. • Assisted in reconciling bank statements to ensure all transactions were properly recorded and accounted for. • Supported payroll processing by calculating employee hours, verifying wages, and ensuring timely and accurate salary distribution. • Ensured that all financial documents were properly organized and securely stored in both physical and digital formats for easy access and compliance.
• Managed order and invoicing through Rithum (CommerceHub) and ERP • Coordinated inventory verification with warehouse • Generated shipping labels and updated tracking to ensure compliance • Coordinated with multiple teams to streamline operations
• Supported the supervisor in overseeing daily store operations, ensuring smooth workflow and efficient task execution. • Assisted in training and mentoring new customer service staff to maintain consistent, high-quality service standards. • Collaborated with team members to resolve escalated customer issues, delivering timely and effective solutions to ensure customer satisfaction. • Held keyholder responsibilities, including store opening/closing, cash handling, and ensuring security procedures were followed.
• Recognized as one of the store’s rising stars, elevate sales and margin. Support supervisor in daily operational tasks, KPI dashboards and weekly inventory management. • Demonstrate second-to-none customer service delivery and building customer relationships. • Provide information about products and services.
• Contact Center Team Leader has the primary responsibility of developing, coaching and mentoring a staff of potentially 15-20 Customer Care Representatives (CCR). • Team Leader works with CCR’s to improve customer service and safety, reduce cost to the utility, increase revenue, enhancing the company’s image and improving customer loyalty. • Set department goals and objectives. Facilitate monthly and/or 1-on-1 meetings with Quality Assurance Representative (QARs) to discuss goals and create a success plan to ensure all calling and monitoring expectations are met. • Ensure that all QARs are consistently performing at an on or above target level, in all key metric indicators by tracking performance and coaching to achieve and exceed performance guidelines. • Create, analyze and facilitate Call Center Quality reviews to call center associates via Town Hall presentations, team leader meetings and calibration sessions.
• Generating sales revenue opportunities by qualifying leads captured through direct response marketing on incoming calls. • Assisting customers in resolving complaints, technical issues and providing general information about pricing and availability of products. • Keeping the team on track to meet and exceed metrics with a focus on customer quality, product knowledge and sales.