Greater Toronto Area, Canada
With over two decades of experience and a strong background in Quality Management Systems, coupled with an MBA, I specialize in driving operational excellence and business transformation. My extensive expertise in Business Process Management, Quality Management Systems and continuous improvement methodologies empowers companies seeking operational excellence and enhanced business outcomes. This enables them to achieve streamlined workflows, improved key performance indicators (KPIs), enhanced overall performance, and a more competitive advantage.
Managing a team of business consultants to support the delivery of business consulting services, manage day-to-day operations of the department - Facilitate sessions with client key stakeholders and internal teams to develop business solutions and delivery models for the transformation and operational excellence projects - Manage execution of projects on time and within budget ensuring project deliverables are according to the client’s expectations - Train and coach team members in delivering a high level of expertise in process improvement and change management projects
Business process improvement lead for Payment Services Transformation project under CSM (Core Services Modernization) program, to modernize benefit payment processes and to ensure future readiness through enhanced digital solutions
Led Enterprise Data Lifecycle Management project for Canadian Personal Banking division to ensure retention and disposition of information entities & data repositories conforms to the standards, internal policies and the regulatory requirements
Revamped Solution Delivery Framework and underlying process for IT PMO