Karāchi, Sindh, Pakistan
I'm a Research QA Analyst and Customer Support Team Lead at Tecbz, where I combine my passion for quality assurance and leadership to drive results. With a strong focus on ensuring the best product quality, I've successfully led cross-functional teams and implemented QA processes that have elevated our customer satisfaction ratings. My career goal is to continue enhancing product quality and the customer experience. Let's connect and explore opportunities to collaborate or discuss innovative solutions in the QA and customer support space.
As a Research Quality Assurance Analyst: - Stay updated with the latest research methodologies, industry trends, and best practices. - Thoroughly analyse research data and produce insightful reports with actionable recommendations. - Assist researchers in developing research methodologies, questionnaires, and data collection tools. - Provide expert guidance on referencing styles, ensuring accuracy and compliance with project guidelines. - Collaborate with clients to understand their research objectives and requirements. - Offer comprehensive research expertise, encompassing both qualitative and quantitative methods. - Conduct rigorous quality assurance checks on Doctorate/PhD level assignments and research papers. - Take responsibility for accommodating new client and team head requirements. - Train and mentor junior research analysts. - Coordinate with in-house team coordinators and sales coordinators. - Provide guidance and leadership to in-house and home-based teams of research analysts. As a Support Team Lead: - Supervising and managing a team of support representatives. - Monitoring and improving team performance. - Handling escalated customer issues and disputes. - Allocating resources and workloads effectively. - Providing training and coaching to team members. - Analyzing team performance and customer feedback. - Recommending process improvements. - Setting and tracking team performance goals. - Motivating and maintaining a positive team environment. - Ensuring compliance with company policies and procedures. - Managing administrative tasks, including scheduling and payroll.