Istanbul, Türkiye
Dynamic and goal-oriented sales leader with over 9+ years of experience in the telecommunications, consumer electronics, and marketing industries. Proven ability to build and lead teams ranging from 5 to 150 members across local and global markets. Expertise in B2B sales strategy, account management, KPI implementation, and C-level relationship building. Adept at scaling business growth through performance-focused leadership, client acquisition, and cross-functional collaboration. Fluent in English and Turkish with strong global business acumen, gained from roles in the U.S. and Turkey. Currently pursuing an MBA to further enhance strategic and leadership capabilities.
Key Achievements: • Increased client retention by 23% through proactive engagement and service improvement initiatives. • Contributed to a 13% growth in revenue by identifying upselling opportunities and expanding service offerings. • Reduced contract amendment turnaround time by 32% through process optimization and improved internal coordination. • Achieved a significant boost in NPS scores by implementing targeted action plans based on customer feedback. Responsibilities: • Manage a portfolio of 120+ corporate accounts nationwide, handling day-to-day client needs and service delivery. • Prepare quotations, follow up on proposals, and participate in global and local tenders. • Draft and manage client contracts, including Master Agreement coordination with internal teams. • Maintain up-to-date client data across CRM platforms (Daytona, SFDC, Kissflow). • Monitor NPS results and implement actions to improve client satisfaction. • Conduct regular client meetings and align strategies with Business Managers. • Process visit reports, manage contract amendments, and oversee End of Contract (EOC) activities. • Perform credit risk evaluations and manage supporting financial/legal documentation. • Identify upselling opportunities and support execution of account strategies. • Coordinate with operations and finance departments to ensure seamless service.
Key Achievements: • Increased overall field sales performance by 22% within four months through KPI-based coaching and in-store optimization. • Improved retail execution compliance by 30% across key stores through enhanced field visit frequency and auditing. • Reduced operational delays by 25% by streamlining scheduling and resource allocation processes. • Successfully led the rollout of a national retail initiative across 100+ stores, meeting all deadlines and performance metrics. Responsibilities: • Directed nationwide retail field operations, overseeing a team of over 150 personnel—including regional managers, supervisors, and sales representatives—across multiple regions. • Designed and executed strategic initiatives to improve field team efficiency, retail visibility, and in-store performance. • Oversaw scheduling, routing, and deployment of field staff to ensure full coverage and operational continuity. • Monitored and analyzed key performance indicators (KPIs) to identify underperformance and implement corrective measures. • Allocated human and material resources dynamically to meet shifting regional demands and campaign requirements. • Collaborated cross-functionally with sales, logistics, marketing, and operations teams to ensure consistent brand execution and alignment. • Provided strong leadership and performance management across field teams through coaching, mentoring, and development plans. • Conducted regular performance evaluations, offering structured feedback to enhance team productivity and accountability. • Built and maintained strong relationships with retail partners to ensure smooth field operations and issue resolution. • Coordinated closely with sales and customer service departments to ensure a high-quality consumer experience at the retail level.
Key Achievements: • Increased monthly revenue by 18% through strategic upselling and targeted market expansion. • Secured 7 new bilateral agreements with Tier 1 and Tier 2 carriers within 6 months. • Improved customer retention rate by 25% through consistent relationship management and solution-focused follow-ups. • Reduced onboarding time for new carrier partnerships by 30% by streamlining the agreement and technical integration process. Responsibilities: • Managed and developed strategic relationships with over 70 international telecom operators and carriers. • Conducted in-depth analysis of market trends, competitor activities, and customer behavior to inform business strategy. • Created and executed sales strategies to improve revenue performance across wholesale voice and SMS services. • Identified new business opportunities and negotiated bilateral agreements to expand global network partnerships. • Represented the company at international trade shows, industry conferences, and networking events to boost visibility and generate leads. • Negotiated and closed long-term international voice service agreements, ensuring efficient implementation and operational success. • Maintained high service quality by proactively addressing performance issues across key carrier relationships. • Conducted frequent client follow-ups to secure renewals, expand services, and strengthen long-term account value. • Built and maintained strong, trust-based relationships with key stakeholders to drive customer retention. • Prepared and delivered customized business proposals and sales presentations to prospective clients.
Key Achievements: • Developed a strong foundation in business operations, including financial planning, recruiting and interviewing, payroll management, administration, and human resources. • Gained extensive experience managing and motivating large sales teams across multiple branch offices. • Collaborated with engineering and marketing departments to successfully plan and execute new product launches, ensuring alignment with market strategy. Core Responsibilities: • Identified and pursued new business opportunities within key accounts; created detailed business strategies and SWOT analyses to support sales growth. • Led cross-functional collaboration with sales, marketing, and product teams to develop and implement strategic marketing plans aligned with company KPIs. • Designed and executed targeted sales and marketing tactics; evaluated performance metrics to assess effectiveness and optimize future campaigns. • Supported brand development and product positioning through data-driven market research and competitive analysis. • Ensured consistent achievement of sales targets through performance tracking, coaching, and KPI-driven decision-making.
Key Achievements: • Successfully managed 50–70 B2B accounts for major telecom providers including T-Mobile, Verizon, and AT&T, while prospecting 150–200 new potential clients. • Achieved a 30% increase in CapEx revenue within six months across multiple product lines. • Contributed to a 10% year-over-year increase in total sales revenue. Core Responsibilities: • Built and maintained strong client relationships with over 25 key accounts to ensure satisfaction and alignment with their business and marketing goals. • Conducted in-depth research on clients’ industries and competitive landscapes to tailor solutions to their specific needs. • Acted as the primary point of contact for clients, providing daily support and strategic guidance. • Coordinated and led cross-departmental meetings, preparing agendas and aligning teams across sales, marketing, and engineering. • Partnered with engineering teams to ensure timely and high-quality delivery of customized solutions, achieving strong customer satisfaction scores. • Interpreted business requirements and translated them into effective product and service solutions for clients. • Proactively followed up with clients to resolve issues, improve service delivery, and maintain long-term relationships.
Key Achievements: • Assisted an average of 30 T-Mobile customers daily by promptly responding to inquiries and accurately locating products. • Developed and implemented effective sales promotions that led to over a 30% increase in sales for five consecutive months. • Achieved a customer satisfaction rate exceeding from 67% to 96% by proactively recommending products tailored to customer needs. • Collaborated with a team of three account managers to design strategic sales solutions, consistently surpassing monthly, quarterly, and annual sales targets. • Maintained comprehensive knowledge of current and upcoming products to provide customers with accurate and timely information. • Partnered with team members to create and present new product proposals to company executives. • Efficiently managed and resolved customer complaints through in-person, telephone, and face-to-face interactions. Responsibilities: • Engaged directly with business vendors to conduct face-to-face meetings and deliver small business presentations. • Adapted quickly to a fast-paced and highly competitive marketing environment. • Assisted customers in selecting products by leveraging suggestive selling techniques and deep product knowledge. • Provided outstanding customer service by addressing customer inquiries and concerns promptly and professionally. • Maintained and updated customer profile records to document sales activity accurately. • Kept clients informed about preferred customer sales and upcoming merchandise of potential interest.