Manisa, Manisa, Türkiye
Responsible for the nationwide management of Postomat device operations across Türkiye, including location development, field coordination, installation follow-up, and business partner management. Focused on expanding the Postomat network, improving operational efficiency, and enhancing customer experience through accessible parcel locker solutions.
Key Achievements & Responsibilities (CIS Countries + Mongolia): Managed sales and after-sales operations across CIS countries — Russia, Belarus, Kazakhstan, Kyrgyzstan, Armenia, Azerbaijan, Moldova, Tajikistan, Uzbekistan, Ukraine — and Mongolia. Developed and executed regional sales strategies and annual business plans, achieving 100% of planned targets. Supervised sales and after-sales departments, monitoring KPIs and implementing process improvements to boost team efficiency. Conducted market research and competitor analysis to identify new business opportunities and expand the distributor network. Managed budgeting, financial processes, and expense control, ensuring adherence to company policies and financial discipline. Designed and implemented customer-focused strategies to improve satisfaction, build long-term client relationships, and enhance loyalty. Engaged with distributors, partners, and key clients to assess market needs and tailor solutions. Monitored market trends and emerging technologies to inform strategic decisions and maintain a competitive advantage.
Oversaw all financial operations of Vestel in Kazakhstan (part of Vestel Trade Co.), ensuring strict budget control and financial discipline. Developed and executed annual business plans, successfully achieving 100% of planned targets and driving sustainable business growth. Managed and supervised finance, sales, and after-sales departments, improving operational efficiency and enhancing overall team performance. Led and mentored a team of 4 employees, fostering professional growth and high-performance culture. Implemented customer-centric strategies that increased satisfaction and strengthened long-term client relationships. Monitored market trends and competitive landscape, providing strategic insights that informed executive decision-making and expanded market presence.
Led a team of 15 employees across 12 countries, managing all sales and after-sales operations. Developed and executed regional sales strategies and annual business plans, achieving 100% of planned targets. Supervised sales and after-sales departments, monitoring KPIs and implementing process improvements to boost team efficiency. Conducted market research and competitor analysis to identify new business opportunities and expand the distributor network, driving over 20% regional revenue growth. Managed budgeting, financial processes, and expense control, ensuring adherence to company policies and financial discipline. Designed and implemented customer-focused strategies to improve satisfaction, build long-term client relationships, and enhance loyalty. Engaged with distributors, partners, and key clients to assess market needs and tailor solutions. Monitored market trends and emerging technologies to inform strategic decisions and maintain a competitive advantage.
As an International Sales Specialist, I oversee all activities of the sales team, focusing on identifying new markets and potential customers while managing the entire agreement and contract process. I am responsible for the CIS region — including Russia, Armenia, Belarus, Uzbekistan, Tajikistan, Turkmenistan, and Kazakhstan — where I define sales objectives, ensure excellent client service, and organize business trips to strengthen partnerships. I actively develop business strategies for assigned markets, stay updated on global technology trends, and conduct in-depth market and customer analyses to provide valuable insights and reports to senior management.
As a Technical and After Sales Manager, I lead all activities of the after-sales team, including recruitment and training of employees in line with company policies. With extensive expertise in both home and professional appliance industries, I develop and implement annual business plans to strengthen the performance of the Sales Department. I am responsible for managing after-sales operations across the Middle East (Saudi Arabia, Lebanon, Jordan, Iraq, Iran, Syria, Dubai, Qatar), CIS countries (Russia, Ukraine, Azerbaijan, Armenia, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Uzbekistan), and select African markets (Congo, Gambia, Gabon). My role involves setting business objectives, ensuring superior client service, and organizing regular business trips to these regions. In addition, I oversee all spare parts operations related to Vestel products produced in Turkey and China, manage relationships with suppliers and service partners, and ensure smooth communication with clients. I also monitor the implementation of projects, promptly resolve customer issues to maximize satisfaction, and regularly visit service centers and end users to ensure quality standards are met.