Detroit Metropolitan Area
PUBLIC/PRIVATE SECTOR PARTNERSHIPS, EFFICIENCY & EFFECTIVENESS Nearly two decades of experience delivering technology and resources to public/private sector organizations seeking to improve operations, improve essential communications, product development, and sales using performance methodology. Uniquely experienced in combining technology data analysis for operational culture change, process improvement and streamlining of internal functions, resulting in delivery of essential services with sometimes limited resources. Instituted low-cost solutions to provide accurate data intelligence to quickly identify ineffective management practices, antiquated functions, and unnecessary institutionalized redundancy and bureaucracy. Experience includes: • City/County Citizen Request Management (CRM) • Field workforce mobilization and real-time response management • 311/Customer Relationship Management (CRM) system customization and deployment • Architect of data driven performance management systems and mining • Use of geospatial mapping and heat mapping for deep-dive analysis • Budgetary cost-reduction practices, minimize negative impact on human capital • Consolidation and inter-governmental collaboration policy negotiation • Management of mobile workforce solutions through technology
Municipal Solid Waste Performance Turnaround Specialist Waste Management and private sector companies desiring to implement performance measures and technology to provide delivery of "real-time" data for management to improve overall operational performance, resulting in perfect customer service outcomes.
Assisting local and county government and public sector organizations to analyze and improve operational performance, efficiency and effectiveness, with a primary focus on using data through technology to increase accountability, resulting in improved customer service. Specializing in strategies for implementation of mobile workforce and field technologies, and building infrastructure for providing management with reporting and data essential for "PerformanceSTAT" and Lean Six Sigma methodology for ongoing analysis.
Improving Local and County Government Performance with technology, remote workforce solutions, and perfecting citizen engagement. Specializing in municipal waste industry customer service and operational efficiency.