Rome, Latium, Italy
Project Coordinator and Business Analyst with 4+ years of experience delivering digital products in insurance and IT services. Strong background in Agile delivery, requirement gathering, stakeholder management, and cross-functional coordination. Experienced in improving application performance, customer retention, and operational efficiency through data-driven solutions. Completed International Master’s in Project Management in Rome and seeking opportunities in project coordination, business analysis, or delivery roles within international teams.
- Enhanced application rating through strategic initiatives, resulting in a 12% improvement in customer retention. - Optimized mobile app performance, reducing load time from 13 seconds to 4 seconds. - Led feature development to boost revenue for new business, cross-selling, and renewals. - Gathered requirements from stakeholders and implemented scalable solutions aligned with business needs. - Governed production releases, ensuring application stability and seamless updates. - Managed production issues via continuous governance and monitoring.
- Collaborated with clients to gather and document requirements in the form of user stories & acceptance criteria. - Developed Work Breakdown Structures (WBS) and behavioral UML diagrams. - Defined project roadmaps & delivery plans to align with business objectives. - Managed client expectations, ensuring timely deliveries and payment milestones. - Led cross-functional teams to handle interdependencies via Click Up. - Conducted Sprint Planning, Daily Stand-ups, and Sprint Retrospectives using Agile methodologies.
- Gathered business requirements, created flow diagrams & use cases. - Performed market analysis and onboarded merchants onto digital platforms. - Scheduled project tasks using Project Libre to enhance workflow efficiency.