Bristol, England, United Kingdom
Check out my site: Robey.cc I’ve spent the last ten years helping organisations, from schools and startups to award-winning creative agencies, strengthen their IT, improve security, and scale with confidence. Now operating as Head of IT, I lead technology functions that balance strategic direction with strong operational delivery. My focus is on building secure, scalable, and user-centric environments that support business growth. I’ve delivered organisation-wide cloud transformations across Microsoft 365 and Google Workspace, implemented enterprise device management with Jamf Pro and Intune, and led compliance initiatives including Cyber Essentials Plus and ISO 27001. I work closely with senior stakeholders to align IT with business objectives, while still maintaining a hands-on understanding of the technology that underpins it. Whether defining strategy, improving service delivery, or resolving complex issues, I aim to create IT environments that are reliable, secure, and genuinely enable the people who use them.
Promoted to Head of IT to lead the organisation’s internal technology function, building on a successful period of operational and strategic delivery. Responsible for defining IT direction, strengthening governance, and ensuring technology continues to scale effectively alongside business growth. Working closely with senior leadership, including the COO, CEO, and Ops Director, to align IT strategy with organisational objectives while maintaining a strong focus on security, resilience, and user experience. Key responsibilities: Define and deliver IT strategy aligned with business growth and operational priorities Provide leadership and oversight across IT operations, service delivery, and security Own cybersecurity posture, compliance, and ongoing certification requirements Partner with senior stakeholders to support decision-making and long-term planning Drive continuous improvement across systems, processes, and user experience Oversee business continuity and disaster recovery planning and testing Manage vendors, suppliers, and technology partners
Brought in to take ownership of IT operations and introduce a more strategic, structured approach to technology, bridging the gap between day-to-day support and long-term business direction. Quickly took ownership of internal IT operations, enabling senior leadership to step back while establishing a structured, secure, and scalable technology environment. Operated across both technical delivery and strategic planning, with a strong focus on security, compliance, and service maturity. Key achievements and responsibilities: Took ownership of IT operations, working closely with senior leadership to align technology with business strategy Successfully delivered Cyber Essentials Plus and ISO 27001 renewals, with external auditors recognising significant improvements in policy maturity and implementation Redesigned the organisation’s cybersecurity policy framework, improving accessibility, structure, and audit readiness Introduced a modern helpdesk platform with SLA tracking and user feedback, improving service visibility and performance Designed and implemented a mature Microsoft Intune environment, automating device configuration and strengthening endpoint security Delivered secure network infrastructure for a new office, following a security-first design approach Implemented enhanced backup and data protection solutions to improve resilience Rolled out RMM and endpoint protection tooling to improve patching, visibility, and overall security posture Led IT support operations, ensuring SLA adherence and continuous service improvement Developed and tested business continuity and disaster recovery plans Delivered AV and meeting room technology for new office environments Built lightweight internal tooling to improve user experience and operational efficiency
I joined Armadillo during a period of rapid growth, scaling from 65 to over 100 staff. Tasked with modernising and professionalising the entire IT estate, I led a full transformation of infrastructure, tooling, and processes, elevating IT to industry best-practice standards. As the sole IT Manager, I owned everything from day-to-day support to long-term strategy and compliance. My role blended hands-on technical delivery with leadership in cybersecurity, cloud services, device management, and user experience. Key achievements: Led a full Google Workspace to Microsoft 365 migration, including Exchange Online, SharePoint, Teams, and OneDrive Implemented Jamf Pro MDM, introducing secure, scalable Mac fleet management and zero-touch deployment Achieved Cyber Essentials Plus certification, building and documenting secure processes across the business Introduced a company-wide helpdesk system (Freshdesk), streamlining support and introducing SLAs Supported a hybrid working model through investment in cloud-first solutions and secure access Standardised endpoint management and security using Jamf Pro, Jamf Protect and Intune Migrated legacy data to Synology-based archive systems and integrated with SharePoint for structured retention Worked closely with HR, Finance, and Ops to align IT with broader business goals and maintain compliance This role gave me end-to-end ownership of IT for a fast-paced creative company and allowed me to build scalable, secure systems that could keep up with the evolving demands of a modern digital workplace.
Promoted internally to lead the Helpdesk team, where I managed a group of support engineers while also serving as the escalation point for complex technical issues. I played a key role in improving service quality, ensuring SLA compliance, and optimising internal workflows. Working closely with a diverse portfolio of small businesses and startups across Bristol, I gained valuable insight into different industries while developing a people-first, solutions-focused approach to support. Key responsibilities: Led and mentored the helpdesk team, ensuring performance and development aligned with business goals Managed day-to-day operations including SLA tracking, escalations, and workload prioritisation Implemented and refined internal processes to improve efficiency and customer experience Provided 3rd line support across a range of platforms and services, including Microsoft 365, Azure AD, Intune, and Google Workspace Supported continuous service improvement efforts based on ITIL practices and real-time feedback
As both Account Manager and 3rd Line Support Engineer, I provided end-to-end service for a wide range of Bristol-based SMEs and startups. From onboarding and project management to technical implementation and escalated support, I delivered tailored solutions with a personal touch. This role offered a fantastic introduction to Bristol’s thriving business community and allowed me to work hands-on with clients from all sorts of sectors — each with unique technical environments and needs. Key responsibilities: Managed customer relationships, onboarding new clients and handling IT roadmaps, renewals, and procurement Delivered on-site support, including hardware installations, network setups, and equipment upgrades Provided advanced support via the helpdesk to resolve high-priority and complex issues Worked across Microsoft 365, Exchange Online, Google Workspace, Azure AD, and Unifi networks Supported the broader team with documentation, process improvement, and ticket triage
This was my first role in a Managed Service Provider (MSP) environment, supporting over 30 clients across a wide range of sectors — from private dental practices to government offices and prestigious independent schools with 1500+ users. My time was split 50/50 between remote support via the helpdesk and on-site visits across the Home Counties. This combination gave me exposure to a broad set of IT challenges and honed my ability to adapt quickly, work independently, and communicate effectively with clients from diverse technical and professional backgrounds. Key responsibilities and achievements: Provided remote support for desktop, laptop, and mobile devices across Windows, macOS, and ChromeOS environments Built and configured PCs and servers from component level — often assembling 15+ systems per day for client deployment Managed on-site installations, troubleshooting and repairs, including AV systems, Ruckus wireless networks, and CCTV Installed and configured domain controllers, file servers, Hyper-V hosts, and print servers Worked with bespoke software/hardware, particularly within the dental sector Installed smart boards and provided classroom IT support for educational institutions Developed strong client-facing skills by working directly with end users, senior leadership teams, and technical coordinators This role significantly strengthened both my technical and interpersonal skills, helping me become more confident working under pressure and delivering reliable IT solutions in highly varied environments.
Promoted to IT Manager after demonstrating strong technical expertise and a proactive approach as an IT Technician. In this role, I led the day-to-day management of the school’s IT infrastructure, supporting 100+ staff and 130 students. My responsibilities included: Maintaining and supporting all on-site IT systems and infrastructure Diagnosing and resolving hardware/software issues across PCs, laptops, and iPads Managing Active Directory user accounts, email provisioning, and device deployments Overseeing server health, storage, and daily backups (Exchange, File Servers, Domain Controllers, NAS, Avaya IP, Paxton) Installing and replacing AV equipment, including projectors and screens Maintaining IT inventory and asset tracking Procuring new hardware/software, liaising with suppliers, and managing budgets alongside the finance team This role deepened my leadership skills and technical capabilities while also enhancing my communication skills through daily interaction with staff and students of all ages and abilities.
My first full-time role in IT, where I developed a solid foundation under the mentorship of a highly experienced Network Manager. I gained hands-on experience across a wide range of systems and technologies in a varied and dynamic school environment. Key responsibilities included: First-line support for desktops, laptops, tablets, and mobile devices Assisting with server maintenance and software updates Monitoring and resolving network issues and connectivity problems Supporting classroom technologies and ensuring all systems remained operational This “jack of all trades” role provided me with comprehensive exposure to IT support, networking, and systems administration — many of the skills I still rely on today.