Canada
Warehouse Team Leader with 4+ years in logistics and high-volume operations. Known for leading by example, driving team performance, and improving efficiency through hands-on leadership and WMS expertise. Focused on continuous improvement, hitting KPIs, and delivering results in fast-moving environments.
• Help facilitate the group which consists of around 12-16 youth and 6-8 mentors. • Connect with the teenagers, help provide guidance and support to them in their lives. • Bring a great perspective to the program, which helps me be a great mentor for the youth. • Plans activities with the mentee to build trust and rapport. • Establishes a supportive relationship with mentees. • Encourage and supports mentees' academic, social, and personal development.
• Line Management across inbound, picking, packing, and shipping during departmental transitions • Ensured strict compliance to safety protocols, maintaining a zero-incident record for over 12 months • Ensure daily targets are being met. Achieved 98% on-time order fulfillment rate by streamlining pick-and-pack. • Led and communicated performance expectations to a team of 40+ associates; coordinated daily priorities with supervisors and managers. • Improved efficiency, reduced overtime by 20% in manual picking department • Providing clerical support, systematic loading of orders through GLS. • Responsible for shipping, non-conveyable and order filling functions. • Making End Day Reports using MS-Office and Logistic Software (Dematic and GLS).
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. • Provide instruction, coaching and motivation to all employees during the shift. • Built long-term customer relationships and advised customers on purchases and promotions. • Worked with the management team to implement the proper division of responsibilities.
• Managing the paper work on line. • Performed visual inspections and non-destructive tests where appropriate. • Created and maintained an organized database to maintain daily audit report. • Maintained cleanliness and presentation of stock aisles and warehouse floor. • Auditing all the loads for shipping.