Scarborough, Ontario, Canada
I’m a detail-oriented and driven professional with a strong foundation in Project Management – Information Technology and hands-on experience in diverse roles across customer service, security supervision, and administrative coordination. Currently, I serve as a Team Lead/Customer Service Representative at the Toronto Transit Commission (TTC) through Manpower, where I manage operations, support scheduling, and ensure high-quality commuter service. I also work as a Front Desk Security/Event Supervisor, where I maintain public safety, coordinate with event teams, and manage crowd control during large-scale events. Previously, I gained valuable experience at Best Buy as an Omni-Channel Specialist, where I handled multi-platform order fulfillment, team training, and client engagement. I also worked as a Data Entry Operator and Administrative Clerk at Axis Bank, supporting backend operations, records management, and customer services. I hold a Post Graduate Diploma in Project Management – IT from Lambton College and a Bachelor’s in Computer Science Engineering, which have prepared me to work effectively on complex technical projects with a keen eye for detail, time management, and collaboration. • Skills: Project Coordination | Customer Service | Security & Safety Supervision | Administrative Support | Team Leadership | MS Office | Agile Methodology | Time & Resource Management I’m actively open to new full-time opportunities in banking, administration, or IT project coordination where I can contribute my experience and grow professionally. Let’s connect!
- Maintain building security through regular patrols, access control, and continuous monitoring of all common areas. - Provide professional customer service at the front desk, assisting residents, visitors, and contractors while following site protocols. - Accurately document all activities by completing detailed Daily Shift Reports and Incident Reports using TrackTik and 1Valet. - Respond promptly to emergencies, maintenance issues, and unusual situations, coordinating with management, concierge, and emergency services as required. - Monitor fire panels, elevators, and site systems, responding promptly to alarms, emergencies, and unusual situations. - Identify and report maintenance issues, safety hazards, and rule violations, coordinating with management and onsite personnel.
• Routinely patrolled assigned areas to prevent and detect signs of intrusion and ensure security of premises. • Utilized strong communication abilities to resolve conflicts and provide clear, concise instructions; worked effectively with police and emergency responders as needed. • Control building access by verifying IDs, issuing visitor passes, and keeping detailed entry logs. • Monitor and report hourly incidents in detailed notes, identifying and reporting suspicious activities, including homeless individuals, and responding promptly to emergencies such as fire situations. • Monitored surveillance systems and managed access control, responding to alarms and incidents as needed. • Provided customer service, addressed concerns, and documented incidents to maintain detailed records and effective communication.
• Supervising team members to ensure they are performing their duties effectively. • Managing employee break schedules to ensure proper coverage and compliance with labor regulations. • Signing in employees and assigning them to specific locations or tasks for the day. • Addressing and resolving any operational issues or concerns that arise during shifts • Monitoring adherence to safety protocols and ensuring all team members follow TTC guidelines • Providing feedback and guidance to improve team performance and productivity • Coordinating shift changes and ensuring smooth transitions between team members • Liaising with other departments to ensure service continuity and address any operational needs
• Offer accurate information on schedules, routes, and transit policies. • Manage and address customer complaints regarding transit services. • Resolve customer concerns, including fare disputes and service disruptions. • understanding the issues at hand and using TTC resources to provide the most appropriate solutions. • Educate passengers on proper behaviour and safety guidelines while using public transportation.
- Conduct proactive patrols on TTC property, stations, vehicles, and facilities Monitor platforms, entrances, bus terminals, and transit corridors for safety risks. - Maintain visible security presence to deter crime, disorder, and unsafe behavior. - Respond to emergency calls, security incidents, disturbances, and medical emergencies. - Assist TTC Transit Control and Toronto Police Services as needed. - Provide first aid/CPR and support vulnerable persons when required. - Aid, directions, and support to passengers. - Engage with riders professionally, including individuals in crisis or experiencing homelessness. - De-escalate conflicts using verbal communication and crisis intervention techniques. - Enforce TTC bylaws, regulations, and safety protocols. - Ensure safe movement of people and vehicles during service disruptions. - Write accurate incident reports and maintain logs/documentation. - Maintain constant communication with Transit Control Report about incidents, hazards, and suspicious activity promptly.