Brampton, Ontario, Canada
• Maintain the safe, secure, and humane custody of individuals held under the Immigration and Refugee Protection Act (IRPA). • Monitor detainees through direct supervision, CCTV systems, and regular welfare checks in accordance with CBSA policies. • Respond to incidents, alarms, and emergencies using approved de-escalation techniques and established Standard Operating Procedures (SOPs). • Coordinate in real time with CBSA officers, supervisors, medical staff, and law enforcement as required. • Conduct searches, escorts, and controlled movements while maintaining dignity, professionalism, and respect. • Operate two-way radio and communication systems to relay accurate, time-sensitive information. • Complete clear, factual, and legally defensible reports documenting incidents, observations, and actions taken. • Enforce access control procedures and maintain secure entry/exit points within the facility. • Support medical appointments, transfers, and external escorts in coordination with CBSA staff. • Adhere strictly to confidentiality, human rights standards, and federal detention guidelines.
• Monitored the shelter premises to ensure a safe environment for residents, staff, and visitors. • Conducted regular patrols to prevent unauthorized access and mitigate safety hazards. • Responded to incidents and emergencies using effective de-escalation techniques. • Documented daily activities and security reports to maintain clear communication and accountability.
• Control access points to ensure compliance. • Patrol and monitor for threats and hazards. • Inspect cargo and vehicles for security risks. • Respond to emergencies and coordinate with authorities. • Document incidents and maintain accurate records. • Enforce maritime security and safety standards. • Communicate safety protocols to staff and visitors. • Train and participate in emergency drills. • Collaborate with teams and law enforcement. • Utilize security systems for real-time monitoring.
• Deliver personalized credit card solutions tailored to client needs. • Promote RBC credit cards and assist with applications. • Address customer inquiries, billing concerns, and disputes. • Achieve sales targets through cross-selling RBC products. • Educate clients on RBC’s digital banking tools. • Maintain accurate records and ensure regulatory compliance.
• Handle inbound sales inquiries via phone, email, and chat. • Provide tailored product recommendations and process orders efficiently. • Upsell and cross-sell to boost revenue. • Follow up with leads and address concerns to close sales. • Stay updated on products and share insights with teams. • Maintain accurate CRM records. • Collaborate with teams to enhance customer experience. • Track sales performance and report key insights.
• Responded to sales inquiries across various channels, offering personalized product recommendations. • Processed orders, provided detailed product information, and upsold/cross-sold effectively. • Closed sales, followed up with leads, and exceeded performance targets. • Managed CRM data, tracked sales performance, and collaborated with teams to improve customer experience. • Provided valuable insights to marketing and product teams for continuous enhancement.