Brampton, Ontario, Canada
At Toronto Hydro, as a Customer and Power System Logistics Dispatcher, I specialize in coordinating service orders, assigning tasks based on crew competencies and proximity, and maintaining operational efficiency. My role involves managing multiple resource types, leveraging real-time communication systems, and ensuring the safety of field operations, including confined space entry. Currently pursuing a Bachelor’s degree in Data Science and AI at IIT Guwahati, I aim to integrate advanced data-driven insights and problem-solving strategies into my professional endeavors. My commitment to safety, precision, and effective resource management reflects my dedication to operational excellence and customer satisfaction in the energy sector.
Expert in coordinating service orders, ensuring swift assignment to field resources Meticulous cataloging of customer interactions for timely responses Proficient in managing multiple resource types and information systems Strategic task assignment based on crew competency and proximity Accurate work order creation for efficient financial allocation Proactive in updating communication mechanisms for real-time updates Commitment to maintaining a safe working environment, including confined space entry
Skillfully managed residential and commercial service requests, ensuring timely scheduling of Technicians. Utilized advanced computer-aided communication tools to transmit crucial information and instructions, effectively coordinating Technician activities. Maintained comprehensive knowledge of Lakeside’s service agreements, facilitating rapid resolution of customer issues. Dispatched service calls promptly, exceeding service level agreements and customer expectations. Responded swiftly to emergencies, dispatching personnel according to predetermined schedules or as necessary. Proactively identified areas for improvement among field staff and reported findings to Supervisors or Team Leads. Collaborated in scheduling and task delegation to ensure optimal dispatch coverage and team productivity. Optimized workload management to enhance operational efficiency and service quality.
Received and dispatched orders for products and deliveries. Prioritized calls according to urgency and importance. Used radio, phone and computer to send crews, vehicles and other field units to appropriate locations. Monitored the route and status of field units to coordinate and prioritize their schedule. Provided field units with information about orders, traffic, obstacles and requirements. Entered data in computer system and maintain logs and records of calls, activities and other information.