Canada
Experienced Dispatch Coordinator with a demonstrated history of working in the transportation/trucking/railroad industry. Ability to deal with a variety of tasks and medium to highly complex technical issues. Understands the organization, structure and processes of an organization. Interpret, produce, and present work-related documents and information effectively and accurately. Possess strong communication and active listening skills, efficient in reading ,decision making and negotiating. Knowledge of purchasing, Inventory, customer and personal service, administration and management. Proficient in a variety of software applications such as Fleet Manager, DAT, Load Link, Border Connect, Cloud Hawk, Samsara,Truck stop ,Xpert Solution, TMW(TruckMate) ,Transplus and internet(google, e-commerce, e-mail) and possess advanced knowledge of MS Office (Word, Excel, PowerPoint, Access).
⦁Coordinating and monitoring supply chain operations ⦁Communicate with suppliers, retailers, customers to achieve profitable deals ⦁Plan and track the shipment of final products according to customer requirements ⦁Managing workflow, scheduling production times for each project ⦁Expert in channelizing freight lines all over Canada and United states . ⦁Working with brokers, customs brokers, and customers over the phone or via email ⦁Sound knowledge of transmitting information and instructions and performing cross border procedures and regulations ⦁Efficient in using various software such as DAT, Load Link, Truckstop, Transplus, Border Connect and TMW(Truckmate) and tracking software (CloudHawk, Samsara)
⦁ Develop delivery routes and maintain contact with drivers. ⦁ Receive, schedule, track, and invoiced orders for delivery Shipment management ⦁ Advised the customer of the estimated time of arrival on the event and follow instructions per their requirements ⦁ Booking both Inbound and Outbound cross border load (LTL, FTL) ⦁ Dispatch drivers for shipment pick-ups and deliveries. ⦁ Advised personnel about traffic problem such as construction areas, accidents ,weather conditions and other hazards ⦁ Multilingual: English, Hindi, Punjabi
• Engaged in client issue investigation to find root cause to provide solution and enhance client experience • Ability to respond to customer questions and complaints and troubleshoot problems with services or products • Served as liaison between customer support team, management, and customer to improve customer service and business productivity • Provided technical support and guidance to clients and team members within the company
• Greeted clients and guests in a professional and courteous manner to build and maintain relation • Providing periodic safety inspections, patrol service, and immediate • Maintained records and completed daily reports of all security actions performed during shift.