Greater Toronto Area, Canada
I’m a Business Systems Analyst at The Reynolds and Reynolds Company, currently supporting DealerCorp software DeskIt and system integrations (Toyota Canada -TCI, CDK, PBS, IGNITE ). Over the past four years, I’ve grown from a support specialist into a cross-functional analyst by combining strong business understanding with hands-on technical skills in QA, API testing, and system analysis. I have a strong background in Computer Science, with an Associate of Science degree from Columbia College, Vancouver BC. I have developed skills in C++, HTML, JavaScript, and Python, as well as SQL database administration and quality assurance. I am passionate about learning new technologies and enhancing my knowledge and skills.
• Perform QA, API, and integration testing for product enhancements and enterprise dealership workflows, validating end-to-end business scenarios across multiple systems. • Analyze SQL data, logs, and system behavior to troubleshoot issues, validate integrations, and support reporting accuracy. • Collaborate with development, product, and external vendors to investigate defects, coordinate releases, and improve system reliability. • Support and validate integrations with external automotive platforms including Toyota, PBS, CDK, and BMW.
- Earned Group Specialist title by achieving multiple product certifications, demonstrating advanced expertise and commitment to professional development. -Provided advanced software support and troubleshooting for dealership management systems. - Conducted in-depth analysis and resolution of complex technical issues for clients. - Coordinated with development teams to address software bugs and implement improvements. - worked on escalated support cases, ensuring timely and effective solutions.
- Responded to client inquiries and provided technical assistance via phone and email. - Diagnosed and resolved software issues, ensuring high customer satisfaction. - Documented support cases and solutions for future reference. - Assisted in the testing and deployment of software updates. - Provided feedback to development teams for software improvement.