Brampton, Ontario, Canada
Analytical, creative and detail-oriented Senior Business Analyst with over 6 years of extensive experience in business analysis, requirement gathering and analysis, GAP analysis and project management in Telecom, Banking, Retail and Insurance domains. Worked in all the stages of software development Lifecycle with proven experience in breaking down business needs into technical requirements for development teams & providing stable solutions to current and anticipated business challenges. Phenomenal problem-solving and analytical skills to assess business problems and identify appropriate solutions for business success.
Use activity diagrams, use cases scenarios, flowcharts, requirements workshops, surveys, site visits, business process descriptions, interviews, and workflow analysis to create and manage requirements Gather information from multiple sources, reconcile conflicts, disseminating high-level information into details and distinguishing user requests from their true needs Identifying, defining and documenting business needs and objectives, current operational procedures, problems, input and output requirements and levels of systems access after consulting with business SMEs Use standard templates to develop requirement specifications (Business Requirement Documents (BRDs), epics, user stories, acceptance criteria) Helping in developing a comprehensive change in management strategy Participating in user acceptance testing and undertaking the functionality testing of new systems Drive and challenge the presumptions of business units on how to successfully execute their plans Help communicate the technical vision and analyzing trade-offs between usability and performance needs by teaming up with developers and subject matter experts Function as a liaison between technology teams, support teams and business units Communicate and collaborate to analyze information needs and functional requirements to deliver use cases, wireframes and visual designs as and when required
• Analyze business needs and product gaps utilizing high level interpretative skills, and mapping requirements to determine existing application features, technical fit, and document proposed set up or system change. • Plan deliverable implementations and change management to conform to change control requirements, while ensuring adequate time and communication to prepare impacted employees and adapt business processes. • Evaluate existing system capabilities, and analyze solutions using document analysis, interviews, site visits, requirements workshops, surveys, etc. • Support QAs in reviewing test cases, providing feedback and offering recommendations on any gaps including use case scenarios, negative testing, etc. before signing off on test cases. • Participate actively in user testing of the design assets such as wireframes, mockups and other creative visualizations of the solution.
• Analyzed and documented the scope of client’s business needs and objectives. • Provided guidance on system utilization and business area development projects. • Helped account managers and business users to make decisions by conducting research, analysis, and recommendations. • Provided functional assistance in gap analysis and data conversion from legacy system to SAP involving data mapping to various infoTypes. • Identified and analyzed risks, planned risk responses to control and monitor risks. • Created an as-is and a to-be state to assess impacts and perform a preliminary analysis. • Facilitated scrum ceremonies such as sprint planning, daily stand-ups, sprint review, and retrospective meetings. • Produced user application manuals and documented system integration procedures. • Provided training materials to end users on the functionality and features of the application. • Generated a daily matrix report based on application or software usage.
• Gathered requirements from stakeholders using appropriate elicitation techniques. • Documented Business Requirements, Software Requirement Specifications and Functional Specifications for clients’ software releases. • Performed strategy analysis, prepared business cases and Business Requirements Documents (BRD), RFPs and SOWs. • Defined scope of projects focused on systems integration for new enhancement and upgrades, and managed scope conflicts to achieve project objectives within project constraints. • Prepared process and data models using various tools and techniques such as, Visio for workflow, Use Case and other BPMN Language (BPMN 2.0) based diagrams. • Generated test cases and documented test scripts, collaborated with QA team to prepare and document test plan documents for User Acceptance Testing (UAT) and System Integration Testing (SIT). • Developed and maintained healthy communication among cross-functional teams and different stakeholders by fostering prompt conflict resolution & improving process analysis.
• Worked with the Waterfall methodology and was a contributor to the project's successful completion. Regular updates on work in progress and deliverables estimates were supplied to stakeholders. Also ensured that all tasks were completed within the specified timeframes. • Used BA elicitation techniques such as discussions, interviews, one-to-one meetings, JAD sessions and web-conferences to identify end-user requirements. • Assisted in creating targeted questionnaires and interviews for clients, SME’s and business users to gather requirements. • Interacted with various stakeholders and acted as an intermediary between client and the IT teams. • Analyzed and provided suggestions for consistent communication, escalation, resolution of issues. • Reviewed and validate test plans in collaboration with the QA team, ensuring that the final application catered to the user requirements. • Developed a user acceptance test plan to guide a select group of key end-users in testing the user interface and functionality of the application. • Worked as a liaison between business users and developers to submit requirements and changes, clarify questions and issues.