Bengaluru, Karnataka, India
Harikrishnan M (Hari) is an experienced Multi Channel Commerce and e-Commerce specialist who has significant domain knowledge of e-Commerce and Multi Channel Commerce. He is also a passionate technologist who brings to the table over 18 years of technical experience in consumer internet and middleware platforms. Hari also has significant experience in building e-Commerce and multi channel commerce solutions. He also has experience in order management, warehouse management and product configurators. He is also well versed with SOA Middleware and BPM solutions. With Consumer being the centre point focus, companies are looking forward to using cutting edge technologies and rapid innovation models to drive customer experience, sales and loyalty. Hari helps companies define strategies for adoption of these technologies and driving an 'innovation platform' approach as the model for multi channel commerce. With the unique combination of deep domain and technical skills, Hari has been able to drive the adoption of several strategies and development of several large global e-Commerce and Consumer Interaction platforms successfully. Hari is Vice President, Engineering at Avenue Ecommerce (DMart). He is in charge of the entire technology platform that includes mobile applications, online commerce, order management and warehouse management platforms. Previously, Hari was Senior Manager Technology at Sapient Nitro and managing the IBM Smarter Commerce Solutions Business in India and South Asia. In that role, Hari helped retailers and other companies with their strategy on multi channel commerce and also assisted companies in the adoption of IBMs Smarter Commerce solutions. Hari is also an accomplished technology expert, having spent considerable amount of time in Product Development and Enterprise Integration engagements across many parts of the globe.
Leader of Engineering division responsible for the technology underpinnings of the application and infrastructure. Drives the technology strategy and direction for the front end and backend platforms. Designs and delivers products that drive significant competitive advantage for Dmart. Thought leader and technical mentor for the entire organisation. Responsibilities include - Setting up the engineering division from ground up - Technical Strategy and Thought leadership - Product engineering - Solution Design, development, deployment and adoption - Vendor management - Define technology direction and adoption roadmaps - Adopt industry best practices and patterns - Drive innovation and continuous improvement - Performance Engineering Through various initiatives, have been able to drive significant efficiencies and cost savings by building visualising solutions aligned to the grocery-etail theme of operations.
- Defining the technical architecture of large multi channel commerce platforms - Leading large delivery teams and owning offshore delivery for large and complex solutions - Defining the strategy for technology adoption and rollout - Strategic Consulting including adoption strategy, rollout models and technical approach Nov 2014 - Lead architect on the transformation engagement for a global electronics and entertainment giant. Defined the application architecture based on SAP Hybris. Owning the offshore delivery and managing a team of 40+ technical resources. Jan - Aug 2014 Defined the strategy for rolling out the e-Commerce platform for a global fashion brand based on IBM WebSphere Commerce. Architected the technical solution for rolling out the solution in over 20 countries. Consulted with the key business and IT stakeholders driving adoption of best practices and efficiently driving the rollout of the platform in various countries. Owned the offshore delivery and managed a team of 20+ technical resources. Dec-Jan 2013-14 Defined the B2B platform for a large North American services company. Defined the key processes and KPIs and drove the technical architecture to support these.
As a business manager for Commerce Solutions in IBM India, Hari is responsible for the business in the region. In a market that is overcrowded with solutions in this space, Hari is entrusted with ensuring successful adoption of IBM Smarter Commerce solutions. Drove Sales and Adoption by ensuring that the solutions are positioned for ensuring customer sucess. Hari has driven significant growth in the region having ensured successful adoption of IBMs solutions with various brands in India. Hari has successfully ensured the adoption of IBM Smarter Commerce at companies such as mJunction Services, Reliance Industries, Madura Garments (Aditya Birla Group) and Carlsberg India.
As a Product Manager for WebSphere, Hari was responsible for defining the strategy and roadmap of IBMs multi channel retail product offering, WebSphere Commerce. The job role involved conducting market research and customer interviews across the globe to identify trends and asks, and then translating the asks into product features and capabilities. This role also involved competitive analysis and guiding the worldwide IBM teams on competitive sales and pre-sales strategies. In this role Hari has been involved in engagements with customers such as Sears, Moosejaw, Target and various others across the globe.
As a Client Technical Professional, Hari was constantly working with customers and business partners to help define and deploy solutions using the IBM WebSphere Software products. The key areas of focus were WebSphere Commerce and WebSphere BPM. Hari successfully ensured the adoption of the solutions at customers like Satya Paul (Genesys Colors), Income Tax Central Processing Center and American Express.